All,
I just wanted to share my unpleasant experience in dealing with ICP-Analysis, as it may save others a lot of frustration...
11/10/20 - I sent out my ICP test samples (2 tanks) from AZ to CO, so it should've taken a few days to arrive
11/19- I shot them an email asking if they had received the samples
11/20- They emailed me saying "we haven’t been able to export data onto our website. Reason being is our web developers are preforming a data migration of the old data from our current website to our new website that is being released next week." I replied back asking if they could just send me the data as I don't need it to be viewed on the website, just want the actual data to review. That day they sent my an Excel spreadsheet with the data, however it had two different sample numbers which did not correlate with any of the barcodes etc. that were used. So, I had data for 2 aquariums, yet no way to decipher which set of data was for which tank. I emailed them shortly after asking if they could tell me which test number was for which aquarium registered.
11/27- After two emails sent, they replied back saying "as of right now the new website is having issues with it being connected with the database and will not have any answer from the web developer until monday. As of right now our hands are tied behind our back until the developers fix the problems. But as soon as I get answers i will let you know." They did not answer my question about telling me which sample number was which aquarium, so I asked again. No response.
12/1 - I have sent another email as I have not heard back from them regarding the data and deciphering which aquarium is which test... I have sent them another email asking, no response thus far. It has been 15 days since they claim to have tested the sample, yet no actually usable data (I have two sets of results, yet no way whatsoever to use the data as I don't know which test is which). This was a huge waste of money and time, as I was using this service to figure out an issue that I was having in one aquarium.
In comparison, I sent a Triton sample out and received the full data after 3 days from sending the sample... The price is comparable, the customer service and appreciation from ICP-Analysis is clearly beyond lacking. I would avoid them. I hope this prevents someone from having a similar issue.
I just wanted to share my unpleasant experience in dealing with ICP-Analysis, as it may save others a lot of frustration...
11/10/20 - I sent out my ICP test samples (2 tanks) from AZ to CO, so it should've taken a few days to arrive
11/19- I shot them an email asking if they had received the samples
11/20- They emailed me saying "we haven’t been able to export data onto our website. Reason being is our web developers are preforming a data migration of the old data from our current website to our new website that is being released next week." I replied back asking if they could just send me the data as I don't need it to be viewed on the website, just want the actual data to review. That day they sent my an Excel spreadsheet with the data, however it had two different sample numbers which did not correlate with any of the barcodes etc. that were used. So, I had data for 2 aquariums, yet no way to decipher which set of data was for which tank. I emailed them shortly after asking if they could tell me which test number was for which aquarium registered.
11/27- After two emails sent, they replied back saying "as of right now the new website is having issues with it being connected with the database and will not have any answer from the web developer until monday. As of right now our hands are tied behind our back until the developers fix the problems. But as soon as I get answers i will let you know." They did not answer my question about telling me which sample number was which aquarium, so I asked again. No response.
12/1 - I have sent another email as I have not heard back from them regarding the data and deciphering which aquarium is which test... I have sent them another email asking, no response thus far. It has been 15 days since they claim to have tested the sample, yet no actually usable data (I have two sets of results, yet no way whatsoever to use the data as I don't know which test is which). This was a huge waste of money and time, as I was using this service to figure out an issue that I was having in one aquarium.
In comparison, I sent a Triton sample out and received the full data after 3 days from sending the sample... The price is comparable, the customer service and appreciation from ICP-Analysis is clearly beyond lacking. I would avoid them. I hope this prevents someone from having a similar issue.
