ICP-Analysis (a warning)

cincyfishguy · Dec 10, 2020

I’m also in the same spot. Sent mine in November 5th. Have sent multiple emails with no return and the voicemail mailbox is full.
Frustrating....

mattzang · Dec 10, 2020

i also sent out a test in mid november. i sent them an email because i just figured it got lost in the mail or something, the response was..

Hi Matt,
Hope you’re doing great. I wanted to check in with you regarding the issue we have had the past couple weeks. We were able to get answers from our web developer team and it looks like there were errors that were made in the coding script with the data base server. But the issue will be solved within a day. At that time, we will re upload your data for your test results. And you will be notified when that has happened.
Furthermore, we here at ICP-Analysis strive for reliability knowing full well that some of these test results had to come out urgently. And would like to apologize to our dear customers. As for compensation we would like to send you a free test kit for your patience as we are trying to get the ball moving with the new website. Please reply to this email with your shipping address.
Have a great day,
Long Phi
ICP-Analysis Lab

so i figured well cool i guess free test and i wasn't in a huge hurry needing results or anything.

but uh, that was 8 days ago. i did receive 2 new tests in the mail, but still no results. they strive for reliability, though!

Snoopy 67 · Dec 11, 2020

I just bit the bullet & ordered an ATI test kit.
Looks like Coral Vue don't care about us!

Wunderpus · Dec 11, 2020

Snoopy 67 said:
I just bit the bullet & ordered an ATI test kit.
Looks like Coral Vue don't care about us!

Good call. I have ATI en-route, too. Seems like they have a solid reputation. I must say, I found Triton the be satisfactory, as well.

Snoopy 67 · Dec 12, 2020

For some unknown reason I did 2 triton kits & never got results years back.

Spiderwoman · Dec 12, 2020

I'm ready to send 3 tests in, should I wait? Has the problems on the site been solved?

Snoopy 67 · Dec 12, 2020

Just tried to sign up NG

Wunderpus · Dec 12, 2020

Spiderwoman said:
I'm ready to send 3 tests in, should I wait? Has the problems on the site been solved?

I’d email them first....

Spiderwoman · Dec 12, 2020

Wunderpus said:
I’d email them first....

It's really a shame, already spent the money on the tests

rickster · Dec 15, 2020

I'm in the same boat, Sent in a test and they received it on 11/12 and it's 12/15 and no results back yet. Got the same email from them regarding the programmers and data migration. They did send me 2 free test kits. But what good are they if you can't get results! Well I moved on and sent another test kit to Triton. What a waste of $50.00!

hllb · Dec 16, 2020

I received my test kit today. Didn’t see this thread until it was too late. I’ll wait until after the holidays and see if they get these issues resolved

cincyfishguy · Dec 17, 2020

After multiple emails, and a months time my results were posted to the site. All the hold up and lack of communication sure doesn’t give me the warm and fuzzies that the test will be accurate tho.

hllb · Dec 17, 2020

cincyfishguy said:
After multiple emails, and a months time my results were posted to the site. All the hold up and lack of communication sure doesn’t give me the warm and fuzzies that the test will be accurate tho.

Server migrations can be disasterous. I wouldn't equate a poor migration with poor testing processes. Glad you got your results finally!

AquaDaddy · Dec 17, 2020

For what it's worth, I've used them for a while now and have always been pleased with the timing and results. I've never had to contact anyone though either, and I purchased quite a few of their tests at MACNA last year when they were super cheap! I am hoping, this is just a small business glitch the company is experiencing and soon it'll be back to biz as normal!

Markxc · Dec 20, 2020

I sent in a test last week and it was received on 12/17 and my results have been posted (not sure exactly when because right now is the first time i checked) so seems like their server issues might be fixed BUT my tank results have two negative values and RODI has 9 negative values. I'm not a chemist but I'm pretty sure you cant have negative elements in your water.

arking_mark · Dec 21, 2020

Sent a test in weeks ago...and nothing back yet. Had 2 phone calls with them. AT least they answer the phone...

sp1187 · Dec 21, 2020

Snoopy 67 said:
Just tried to sign up NG

I had this issue.
I was using an old browser. updated and no issue.

sp1187 · Dec 21, 2020

I use FB msg to contact them and get a reply no later than a day, usually with in a few hours.

hllb · Jan 1, 2021

Any updates on this? I may try to send in my test soon.

Skyfish · Jan 5, 2021

Got my results from them (attached), please see the ridiculousness of my results and what a report from them consists of. Definitely not accurate, I dose a few of the trace elements that came back as zero, in total ~20 came back as zero. In case anyone is still wondering website is half fixed at this point. Save your money.

100% I will never use them again.