KH Director

Discussion in 'GHL Advanced Technology' started by Matthias Gross, Feb 14, 2017.

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  1. CoralCache

    CoralCache Member

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    Patience grasshopper. Lol

    Just teasing. I understand I want what I want and I want it now but I am sure they are doing the best they can.
     

  2. Mortie31

    Mortie31 Active Member

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    I do find it strange how people expect us to be really patient and understanding with marine equipment manufacturers, if it was new tv or car, you would be kicking off royally.. I really don’t understand this mad, brand loyalty people show on these forums.. there late in delivering by some margin and have done it for the last 3 product launches...
     
  3. porter_painter

    porter_painter Member

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    To be fair, it's only one person... and I don't think they grasp the fact that it's the poor customer service/commuincation and not the delay itself that is the issue being raised.
     
  4. WWIII

    WWIII Well-Known Member R2R Supporter R2R Excellence Award

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    Can't really compare aquarium equipment manufacturers to electronics and automotive ones. The companies in this hobby are very small in comparison, and have way less money. No excuse for bad communication, but at the end of the day I believe many of the delays we experience in this hobby from manufacturers are financially related, (directly or indirectly).

    In no way am I talking about any one manufacterer, they all in large part have some of these same issues. It's a fine line of getting people excited about upcoming products and not promising too much, too soon! Also a fine line in making the customers really happy and going out of buisness!

    For me personally a short delay in this case, with good communication, is acceptable. I have been involved with other products in this industry, in which the delays and broken promises go on for extended amounts of time and that is what drives me nuts!
     
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  5. Marco@GHLUSA

    Marco@GHLUSA GHL Team R2R Supporter Platinum Sponsor

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    Please understand that none of us are excited about the delays, and we really wish it wasn't the case. However some things are out of our hands, with external factors. We have learned a lot from these delays, and will continue to learn, and adjust.

    We fully understand that most were looking forward to having this sit under the tree for this years holiday, and even getting it installed and play with during the holiday time off work. We a re terribly sorry that this did not work out, but please rest assured that we looking forward to having the products to you as quickly as possible, given the external factors. It seems shipping volume is at all time records with the shift from Brick and Mortar to E-tail/Online shopping.
     
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  6. CoralCache

    CoralCache Member

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    I just have reasonable expectations with the way the world unfortunately is these days. I don't have to like it to understand it.
    I don't really see what a brand or product type has to do with anything. You must have missed my post about the stereo.
     
  7. Tristren

    Tristren Active Member Build Thread Contributor

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    The complaints that I've seen have not been about the delay itself, but what they feel is a lack of communication. Those are two different things. Reasonable delays in manufacturing or shipping are understandable, but that should be addressed by prompt and clear communication with customers.
     
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  8. Mortie31

    Mortie31 Active Member

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    Having given GHL some recent grief over there delivery scheduling, I’m really happy to say I’ve had a email saying my Maxi doser and flow meters re out for delivery, I will have something to play with over Christmas and set up my first automatic water changer... easily pleased nowadays lol
     
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  9. bkelley02

    bkelley02 Active Member

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    While not happy with the delay, I did get an emails stating there would be a delay and they would keep me updated. I can understand things can come up.
     
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  10. WWIII

    WWIII Well-Known Member R2R Supporter R2R Excellence Award

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    I wonder if it would be possible to take measurements from 2 different systems with one kh director, utilizing another doser head and some sort of y fitting? I was thinking the sample lines could have check valves in them just before the y fitting to keep water flowing one way into the kh director. Maybe it's not at all possible, maybe it would be potential disaster, but was thinking that would be awesome! Really the only thing that would change physically is the input line would have 2 inputs, each controlled by an individual doser head. Not sure about the programming and software side of things?

    Has GHL ever discussed this? Anyone else have any thoughts, or obvious reasons why it wouldn't be possible period? Kinda hard to even picture it with none of us having the kh director yet, just daydreaming a bit.
     
  11. ReefingwithO

    ReefingwithO Active Member Build Thread Contributor

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    Not really related to GHL but regular brick and mortar stores still need to actually ship their goods to stores.

    Bought a GHL Doser, loved it, was definitely interested in the KH director, not happy with the delays, is making me rethink my decision with other manufacturers getting closer with similar products - if this was in my hands closer to the moment I made the decision I would be a locked-in customer.

    I know shipping, production ect might be out of your hands but your very close to losing a customer
     
  12. Tristren

    Tristren Active Member Build Thread Contributor

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    Business to Business networks and Business to Consumer networks are largely separate. In North America the growth in e-commerce has been staggering (from a logistics perspective) and there simply are some significant delays, particularly with international shipments. A big part of it is the size of the increase in volume around the holidays. It is hard to scale up enough, and unaffordable to maintain that level of capacity for the other 10 months of the year.

    Regards, Tony
     
    Last edited: Dec 21, 2017
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  13. reefwiser

    reefwiser LMAS R2R Supporter R2R Excellence Award Reef Squad Article Contributor Partner Member 2018

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    From the GHL Facebook group posting.

    KH Director shipments have started.

    We finally made it.,since yesterday the first batches are on their way to our customers.

    Here are some pictures of production and shipping preparations



    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]
     
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  14. reefwiser

    reefwiser LMAS R2R Supporter R2R Excellence Award Reef Squad Article Contributor Partner Member 2018

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    [​IMG][​IMG]

    Now I wait for mine to get here.
     
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  15. Ditto

    Ditto Active Member R2R Supporter Partner Member 2018

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    Do we know if they shipped to USA yet? I think the email stated: "Their carrier has had significant delays and has notified GHL Headquarters that our shipment would leave the facility no later than December 22, 2017" so I am thinking they are now on the way here based on the picture above. Whooohoo (hope the maxi are in the shipment also)
     
    Last edited: Dec 24, 2017
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  16. porter_painter

    porter_painter Member

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    I’d love to play a game of supermarket sweep in there :D
     
  17. chefjpaul

    chefjpaul Valuable Member R2R Supporter Build Thread Contributor Partner Member 2018

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    I know right!!!
     
  18. CoralCache

    CoralCache Member

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    Please do not quote me but it sounded like the US distributor started to ship. I think they said they have so many orders they may need several weeks to fill them all.
    I am off Tuesday. Maybe I should see if they need any help.
     
  19. bhuyett

    bhuyett Active Member

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    I guess I will never understand people that expect something yesterday. It is an electronic item from a small company in Germany. If you ordered one, then you should know they have sufficiently communicated the delays.
    The KH Director was to ship on the 11th of December. On the 16th, GHL sent communication out to those that preordered saying they were delayed and why. Then to appease those that need their things "Yesterday" withing 7-10 days later they followed up with another email providing a status update.

    What more do you people expect from a company?? I have to scratch my head and question the behavior of some that say this company hasn't communicated and have poor Customer Service. Shoot, if you were any sort of customer you would have even looked on FACEBOOK, to understand the updates that another person posted in this thread.

    For crying out loud, I would love to have my stuff when I snap my fingers too. But they aren't AMAZON.com where you PRIME members get your orders within 24hrs. Just chill out. You will get your order when you get it. Those prospective customers, if you are interested in the KH Director then wait! Otherwise move on and you will regret your purchase down the road more than likely... But that will be your mistake not GHL, because you made the decision to purchase something else.

    Okay, stepping off my soapbox.
     
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  20. porter_painter

    porter_painter Member

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    GHL USA may have sent out some comms, but myself (and many others) have had zero comms from GHL having ordered directly from GHL Germany as we were asked to do when the product was launched.

    As has been said several times, it’s not about the delay, it’s the lack of communication from GHL (Germany) that has bothered people ;Facepalm Check the facts before climbing on the soapbox ;)

    Even though these seemed to have started shipping now, I only know from having seen a post on this forum...another opportunity missed by GHL.
     
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