Last time buying INSTANT OCEAN

[palmer]

After reaching out to instant ocean through customer service over a period over 6 weeks, I have decided to move away from their salt after over 30 yrs. Reached out to complain about a bucket of salt that was light and about 6 inches below its regular levels. Yes I got the generic response about all buckets are machined filled and I would need to send a picture and weight which I responded with immediately- After 4 weeks I had got zero follow ups from the company so I sent an email to tell them I would be moving on from using their salt as my complaint was not address after a month. Days later I got a response saying my case was reviewed and they have processed an order for a new bucket. Well the problem is I had not corresponded my address for them to process a delivery so I have deduced this response was just a BS response to act like they did respond to my complaint. I truly hate when you are loyal to a company and they do unscrupulous practices like this-
I know my small amount mean nothing to them so I will shop elsewhere ------

 

[Saltyreef]

After reaching out to instant ocean through customer service over a period over 6 weeks, I have decided to move away from their salt after over 30 yrs. Reached out to complain about a bucket of salt that was light and about 6 inches below its regular levels. Yes I got the generic response about all buckets are machined filled and I would need to send a picture and weight which I responded with immediately- After 4 weeks I had got zero follow ups from the company so I sent an email to tell them I would be moving on from using their salt as my complaint was not address after a month. Days later I got a response saying my case was reviewed and they have processed an order for a new bucket. Well the problem is I had not corresponded my address for them to process a delivery so I have deduced this response was just a BS response to act like they did respond to my complaint. I truly hate when you are loyal to a company and they do unscrupulous practices like this-
I know my small amount mean nothing to them so I will shop elsewhere ------

free salt?!

 

[helmsreef]

 

[MC Blowfish]

Did they not ask you for your address?

 

[Bitter old man]

After reaching out to instant ocean through customer service over a period over 6 weeks, I have decided to move away from their salt after over 30 yrs. Reached out to complain about a bucket of salt that was light and about 6 inches below its regular levels. Yes I got the generic response about all buckets are machined filled and I would need to send a picture and weight which I responded with immediately- After 4 weeks I had got zero follow ups from the company so I sent an email to tell them I would be moving on from using their salt as my complaint was not address after a month. Days later I got a response saying my case was reviewed and they have processed an order for a new bucket. Well the problem is I had not corresponded my address for them to process a delivery so I have deduced this response was just a BS response to act like they did respond to my complaint. I truly hate when you are loyal to a company and they do unscrupulous practices like this-
I know my small amount mean nothing to them so I will shop elsewhere ------

 

[rayadog]

That’s a shame. I wonder how often that happens. Not doubting you but how do you weigh your buckets? Using an old empty? 6” is crazy. Idk I ever notice, it’s usually quite close to the top. Also curious where you purchased from?