Liveaquaria Unreliable

[freepizza80]

I recently ordered few items from Liveaquaria. To make free shipping, I added 10 Banded Trochus Snails. Order came in but instead of 10 snails, it only had 5. I sent a message and they are keep insisting that they sent 10 but willing to give me store credit. I can understand store credit if it's s return or DOA but not for missing items. Either send me the missing items or refund since it's your fault, they are completely refusing to do either. I just spent close to $300 and don't have any plans to buy anything in near future.

Imagine this. A business send you incomplete order and forces you to buy again to make it right. Everyone would do that to boast their sales. It's not a big amount but why should I suffer the loss? I didn't make the mistake. Even their shipping email says they sent 5, not 10. We have gone back and forth and once I showed them the screenshot below, they just stopped responding.

I'm done ordering from them. I don't want to get stuck in an endless cycle of orders where they don't send you something and only give you store credit.

 

[freepizza80]

Amazing, no response. That tells you what kind of customer service they offer.

 

[Dr. Reef Verified Sponsor]

We will match any credits, rewards, etc and will match any in stock livestock price , shipping.

Customers will receive excellent service, healthier fish, just no liveaquaria headache.

Affordableaquaria.com is better than liveaquaria
Find out more here:

https://www.reef2reef.com/threads/better-and-sweeter-than-liveaquaria.1135439/

 

[freepizza80]

This is exactly what we need. I’m just tired of arrogant businesses that think that it’s either their way or the highway. No common sense.

 

[freepizza80]

Still no comments from the business. Unbelievable!