freepizza80
Community Member
I recently ordered few items from Liveaquaria. To make free shipping, I added 10 Banded Trochus Snails. Order came in but instead of 10 snails, it only had 5. I sent a message and they are keep insisting that they sent 10 but willing to give me store credit. I can understand store credit if it's s return or DOA but not for missing items. Either send me the missing items or refund since it's your fault, they are completely refusing to do either. I just spent close to $300 and don't have any plans to buy anything in near future.
Imagine this. A business send you incomplete order and forces you to buy again to make it right. Everyone would do that to boast their sales. It's not a big amount but why should I suffer the loss? I didn't make the mistake. Even their shipping email says they sent 5, not 10. We have gone back and forth and once I showed them the screenshot below, they just stopped responding.
I'm done ordering from them. I don't want to get stuck in an endless cycle of orders where they don't send you something and only give you store credit.
Imagine this. A business send you incomplete order and forces you to buy again to make it right. Everyone would do that to boast their sales. It's not a big amount but why should I suffer the loss? I didn't make the mistake. Even their shipping email says they sent 5, not 10. We have gone back and forth and once I showed them the screenshot below, they just stopped responding.
I'm done ordering from them. I don't want to get stuck in an endless cycle of orders where they don't send you something and only give you store credit.
