Long time listener, first time poster

Drflashpoint · Jun 15, 2024

Came by way of researching Red Sea Tank failures. Already made a post about it, just introducing myself here.

My wife and I have had 5-70 gallon fresh tanks through our history. We’ve wanted to get a Salt / Reef tank forever. We finally pulled the trigger on getting one. Not know what components we should get, we settled on the Red Sea MAX 750 G2+. It arrived with both main tank and sump tank cracked. Seems more to be shipping failure though.

But that started us looking around and we started seeing the RS failure discussion, almost all of which pointed us to here. So, .

revhtree · Jun 15, 2024

Welcome to your new home for saltwater reef aquarium resources and fun! Welcome to the family! :D

Cichlid Dad · Jun 15, 2024

Welcome To The Reef!

vetteguy53081 · Jun 15, 2024

ryanjohn1 · Jun 15, 2024

Welcome to R2R. Sucks you tank showed up broken.

Uncle99 · Jun 15, 2024

Welcome to R2R!

Red Sea sells a ton of tanks with many happy people.
I’m sorry to hear of your delivery issue, I trust your being looked after…..

Ocean_Queenie · Jun 15, 2024

Hello & Welcome!

smitten with ocean life · Jun 15, 2024

welcome!

Jimbhoy13 · Jun 15, 2024

Welcome to R2R

Doctorgori · Jun 15, 2024

I just got a 750G2, sump also came in shattered….must be a trend
Welcome

Drflashpoint · Jun 15, 2024

Doctorgori said:
I just got a 750G2, sump also came in shattered….must be a trend
Welcome

What delivery company? I’m sorry for your loss.

Doctorgori · Jun 15, 2024

Drflashpoint said:
What delivery company? I’m sorry for your loss.

R&L Carriers….. thing I hate is how you buy from a vendor, who is drop shipping from the manufacturer who hires a third company to deliver ….When damages occur it’s a “ring around the rosy” finger pointing games “who’s on first”

Added: Red Sea did pony up and sent a new sump

Drflashpoint · Jun 15, 2024

Doctorgori said:
R&L Carriers….. thing I hate is how you buy from a vendor, who is drop shipping from the manufacturer who hires a third company to deliver ….When damages occur it’s a “ring around the rosy” finger pointing games “who’s on first”

100%
We had Estes as delivery. I think the damaged came from both poor packing and poor handling.

So far BRS has been great about support, but like you said, it’s kind of out of their hands and on Red Sea to replace.

We also didn’t notice the damage until we had fully unpacked the boxes, so after checking the tank walls, we signed for delivery. I’m hopping that doesn’t bite us.