Acrylic Aquariums should be banned from existence......................they support the Petroleum industry.......which of course, is a bad thing. ;Writing;Writing;Writing
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Thank goodness I'm not the only one. I am really irritated with Triton at the moment. I was in the process of switching over all my reefs to the Core7 because after a trial run of the supps I was exceptionally pleased with the overall improvement in the color and vigor of a couple of the stubborn acropora and other sps varieties in my systems vs the DIY 3 part and Brightwell Reef Code I had been using on different tanks. And just as I was about to order another 10 of the 1L sets and 2 of the 10L jumbo sets I come to hear all about this milk carton stuff. I thought to myself, surely it can't be true? Triton - the company all about the practicality and reef keeping at the highest level - switching a very well made, professional looking package to milk carton style jugs??? Surely no.I honestly don't have a problem with Triton's decision to change their packaging, however I do take exception with their lack-luster response to a problem with that packaging and subsequent decisions regarding the pricing differential they discussed here on these forums.
Profit is not a bad thing, however when you put profit before the integrity of your product, your reputation and more importantly your customers then it is by definition greed and that simply put... is wrong.
Triton's intentions may have been good at the outset and for that they deserve the benefit of the doubt, however the mediocrity of their response in pushing the onus on their distributors and customers tarnishes those good intentions (if they existed in the first place). And if their were any doubts as to Triton's true intentions all along, why pray tell did they pass along the packaging savings in Europe and not the US as reported by their representative here on R2R?
If Triton can wrap themselves in altruism for saving the environment, then they should certainly appreciate the same for protecting consumers.
When did getting two bad products and a refund become a ringing endorsement? That really speaks to BRS's standards for customer service - not Triton's.
For those that were satisfied with a 5 minute phone call for replacing a leaking container, think for a moment: someone from UC or BRS had to talk to you for 5 minutes to place a new order. Then someone spent 5 minutes picking a new order; and then 5 minutes packing a new order; and then 5 minutes shipping a new order; and someone had to pay for a box; and someone had to pay the shipping; etc., etc.
Who do you think is ultimately going to pay for that?
It will be us.
UC and BRS aren't going (and shouldn't have too) let their margins slip. Triton in not proactively recalling the bad packaging certainly doesn't intend to do anything less than the minimum. Otherwise they would have already announced the problem publicly rather trying to play catch-up every time somebody called them out on a public forum.
One of the "practical" reasons given for not conducting a recall: only a limited number of customers were impacted and Triton didn't want to strip the market of supply. The fact you can not order any product in the US at the moment implies the problems were more widespread than we were led to believe.
So here is the dilemma. I like Triton's products. I have been using them for almost 14 month's now, however I do not care for their response to the leaking containers. It breeds uncertainty. I won't go as far as to say Triton is a dis-reputable company, however a more reputable company would have... well... done more.
As I poured my last 4 liters of Core 7 into their dosing containers this weekend, I had to ask: is it time, as someone else suggested, to "move on" and express my disappointment in Triton by voting with my wallet? That decision is made a bit easier when a) I can't order any product because it's not available, and b) even if I could get it, I would be paying more for it than I should.
I am certain the rabid fans will have their opinions, but one has to wonder how many others are on the fence?
M
Of course everything starts with a tiny step, but even if Triton became the only reef company in the world and produced every single reef product there's still a lot of zeros after the decimal in that percent change. Their 'tiny step' is largely irrelevant to the grand scheme of things. I get it makes you feel good and that's great and by all means support them. But to insinuate that spending extra money for convenience and time efficiency is dumb, I'm not sure what to say. The packaging saves me time in bottle form and that's worth it to me. By your own logic you shouldn't use Core7 at all. Buying Core7 itself is you paying someone to do the work for you of making a quality 4 part supplement that in theory you could spend time doing yourself but you choose convenience. For me the HDPE bottle packaging saves me time since I can simply unscrew the top and put the new bottle into place rather than cracking open a milk carton, pouring etc. So please don't call me dumb for finding that convenience something I am willing to spend my money on.First about the environmental issue - you maybe do not understand this issue in Europe - this crazy part of the world - maybe Triton make a tiny step - but every trip start with a tiny step. This issues is real in a large part of the world. The environmental part is a part of our living
To the question about paying 5 bucks more for just a fancy bucket - I´m maybe dumb - but as dumb as that - I´m not
Sincerely Lasse
Its easy - if you do not like it - do not buy it
If you like it - buy it - its not more complicated than that
Because you seems to have more information than we other have about a lot of things as - the agreement between Triton ande their resellers, what the product really cost, why Triton change package and so one - you probably make a god chose to not buy their products - but we other dumb heads that do not have your wisdom probably go one buying their products because they works well and we may like their policy. Its up to you - its up to us to chose - another word for this is freedom of chose
And your post is of topic - and my too - so mods - take it away
Sincerely Lasse
For leaking containers. I got some. Was a pain but i also got replacements for free. So i got more fluids than what I paid for and well, they said they were sorry, they made it right with me so I got over it. I found a dosing container solution and the product actually works very well.
As for profit margins you can see that we have already dropped the MAP in Europe and the rest of the world will most likely follow in the future once importing overheads are reduced.
bdejong11120, I am certainly not unhappy for you and I am glad that either UC or BRS stepped up to the plate and made this right for you. Unfortunately nothing is truly free in these situations. Someone ultimately pays for it.
In a broader sense, can you appreciate that because it required two packages to get you one that didn't leak, that there is someone who can't get one at the moment at all?
And are you honestly pleased that you are paying more for the plastic containers when you are not getting them?
For give me for being argumentative Lasse and I appreciate you may not like what is being said, however I don't think anyone has strayed off topic. I actually appreciate and respect R2R's moral courage to allow this to be discussed openly and civilly. In a quirky way, Triton as well. Its part of the conundrum - a truly unscrupulous company would have pulled their advertising by now...