- Joined
- Dec 28, 2016
- Messages
- 22,742
- Reaction score
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I have supported Mindstream on several threads - and still support them. That said - I ordered my unit 8/21/19 and still have not received it (its now beyond the most recently promised 10 weeks). I don't want to start a debate or argument - but only what I have done..
1. I filed a report with my credit card (American Express) - requesting that they contact the merchant and request the merchandise.
2. American Express credited my account for the purchase amount - and said - once I get the item - or they get an explanation - they will re-charge my account.
3. If I dont get the merchandise - The credit will remain in my account.
@MindStream maybe can give an update in general for the rest of the people that are waiting their units.
Note - I'm not posting this requesting 'vendor feedback' - just saying what my credit cards dispute policy is. What I really want is the unit in/on my tank. The interesting thing is that the order itself isn't cancelled - and money is not taken back from the merchant (unless I eventually cancel the order)
1. I filed a report with my credit card (American Express) - requesting that they contact the merchant and request the merchandise.
2. American Express credited my account for the purchase amount - and said - once I get the item - or they get an explanation - they will re-charge my account.
3. If I dont get the merchandise - The credit will remain in my account.
@MindStream maybe can give an update in general for the rest of the people that are waiting their units.
Note - I'm not posting this requesting 'vendor feedback' - just saying what my credit cards dispute policy is. What I really want is the unit in/on my tank. The interesting thing is that the order itself isn't cancelled - and money is not taken back from the merchant (unless I eventually cancel the order)