MyAI network not loading? AquaIllumination Lights

[ryanjohn1]

You may never have paired to it. That’s why it’s not showing.

 

[ryanjohn1]

Is she able to get into the advanced section on the device ?

 

[ryanjohn1]

Looking for local control in the advanced section

 

[oreo54]

 

[exnisstech]

I've never had to connect directly to devices (ran hydras in the past neros now) using bluetooth. All connections were done through the app.

 

[raythereefer]

Is she able to get into the advanced section on the device ?

The only settings are account settings. Can't see an advanced section so presumably not

 

[raythereefer]

Thanks for this. Saving for last resort as I don't want to have no lights at all and not be able to connect, seen a few people in that situation from what I've read

 

[ryanjohn1]

They can still be operated via the button.

 

[Reefering1]

You need to have "bluetooth" and "location" turned on to connect. (At least with android)

 

[raythereefer]

You need to have "bluetooth" and "location" turned on to connect. (At least with android)

Bluetooth and location settings are both on. Tried uninstalling and re installing the app and now my tank isn't showing at all on local. Still have the preset settings I was sent , have re sent them to my ai and it said presets saved but still tank is not showing somehow I've gone backwards and its looking like factory reset may be the only option. If I do factory reset and it fails to connect again does the light only operate as fully on or off via the unit ?

 

[Reefering1]

If I remember correctly, when new, the lights do nothing until you set up a schedule- requiring connection. Hopefully I'm mistaken. Try mobius again, it had no problem linking to my hydra64s. The mp60s it was supposed to be for, not so much, still haven't connected

 

[oreo54]

Here is a bunch of stuff .

 

[raythereefer]

If I remember correctly, when new, the lights do nothing until you set up a schedule- requiring connection. Hopefully I'm mistaken. Try mobius again, it had no problem linking to my hydra64s. The mp60s it was supposed to be for, not so much, still haven't connected

I tried mobius I'm the opposite got pumps and powerheads but no lights !

 

[raythereefer]

Here is a bunch of stuff .

Thanks it's looking like I might have to do a network reset. Can add lights from their serial number so tried first one , it says this is the child device a network reset will have to be done to make it the parent device. So I thought bingo just do the other one, enter serial number several times each time to be greeted by the message 'serial number not recognised please make sure you have entered it correctly ' slowly losing the will here !

 

[oreo54]

Thanks it's looking like I might have to do a network reset. Can add lights from their serial number so tried first one , it says this is the child device a network reset will have to be done to make it the parent device. So I thought bingo just do the other one, enter serial number several times each time to be greeted by the message 'serial number not recognised please make sure you have entered it correctly ' slowly losing the will here !

Different models?

https://support.aquaillumination.com/hc/en-us/articles/360045967714-AI-Fi-vs-AI-Light-What-s-the-difference-

[Snip]

Sorry all confusing to me.

 

[raythereefer]

Different models?

https://support.aquaillumination.com/hc/en-us/articles/360045967714-AI-Fi-vs-AI-Light-What-s-the-difference-

Sorry all confusing to me.

Mine are both ai fi devices it seems as both are beginning with d897, hard to understand why it can't recognise the serial number of the parent light when it is currently running as it should. Also been informed that as long as the light is on there should be a WiFi connection available to it and there isn't. Might send an email to ai before trying a network reset so I'm not stuck in a worse position than I currently am. Thanks for everyone's inputs and suggestions

 

[oreo54]

There was a hint that the serial # may not work if prev. err " registered".

It sort of would make sense if it was the " parent" light.
The child may not act so restrictive since as you saw it's tethered to the parent.

I really saw ( guess) no way to make things easier than a reset for a used light though.

Could be the parents broke?
To get the child working def need a reset afaict.

Soo reset both, start with the child light log into the local ai network.
Start app.. do the hoky poky .
Sound like a plan?
If nervous just reset the child.
Shut the " parent" off.

Ymmv

AI-Fi Light: I bought a used light and can't add it to myAI

Overview Any AI-Fi device purchased used will need to be factory reset and removed from the previous owner's account before being configured on your myAI account. Start by contacting the prior own...

support.aquaillumination.com

 

[raythereefer]

There was a hint that the serial # may not work if prev. err " registered".

It sort of would make sense if it was the " parent" light.
The child may not act so restrictive since as you saw it's tethered to the parent.

I really saw ( guess) no way to make things easier than a reset for a used light though.

Could be the parents broke?
To get the child working def need a reset afaict.

AI-Fi Light: I bought a used light and can't add it to myAI

Overview Any AI-Fi device purchased used will need to be factory reset and removed from the previous owner's account before being configured on your myAI account. Start by contacting the prior own...

support.aquaillumination.com

Think that's gonna be the plan. At least I know the serial number of the child is recognised which I can manually add as the parent if neither shows on the available device list. Also will ask previous owner to delete the lights from his my ai app and hopefully have some luck from there on. Will wait until lights are out on the tank later so the fish don't think the sun has fallen from the sky!