Need help updating reefmat 500 firmware

[exnisstech]

My lfs offered me a deal on a reefmat 500 so I decided to give it a try. It was NIB and setup went smooth in my reefer 300 g2. Mat is running as it should but I keep getting a firmware update that will not install. I havent reached out to redsea support since the mat is working but am curious about the update and thought I would ask here first. Maybe some of you that have seen me bash fleece rollers will see this and can give me crap
I've attached screen shots showing what happens after I go to device manager.
First

Second

And the last where it states it is incomplete

 

[blaxsun]

There have been a half dozen software updates for the ReefMat, so I couldn't tell you what this one might be. Have you tried a factory reset?

 

[exnisstech]

There have been a half dozen software updates for the ReefMat, so I couldn't tell you what this one might be. Have you tried a factory reset?

I have not. It was new in the box when I set it up and the update notice appeared immediately. I guess for now as long as it's working I'll just roll with it. My luck if I do a reset things will go bad and I'll go nuts trying to fix things. Tech isn't my strong point. One of the reasons I stay away from controllers and dosers. Some folks love the tech and figuring things out, I just get aggravated because I ussualy can't figure things out

 

[exnisstech]

Figured I would post the solution just in case someone else is a ignorant as I am. I added a reefdose last night and it had the same issue with showing a firmware update available but failing to install it. The problem turned out to be that I did not place the aquarium online. Once I did that the firmware updates installed fine.