Neptune Apex Connection Help!

[CactiCoral]

I just changed ISP today so I’m trying to connect my apex to my new wifi and I found a problem that no other posts are able to answer. I held the reset button for 6 seconds until the apex logo turned blue. I then go into wifi and try to connect to the ApexSetup wifi. No matter what device I try using, I keep getting a pop-up saying that my device is unable to connect to the network. Any ideas on troubleshooting??

 

[A_Blind_Reefer]

Does this new Wi-Fi router have 5 and 2.4ghz?

 

[CactiCoral]

Does this new Wi-Fi router have 5 and 2.4ghz?

Yes, the new router I have does support both channels! However I can’t even get to the stage of entering in my new wifi because I can’t connect directly to my apex.

 

[Reefer Matt]

Name your new wifi network the same as the old one with the same password. Then unplug the Apex and replug it in. Or…

https://help.neptunesystems.com/getstarted/apexng-old/apex-wifi/

 

[A_Blind_Reefer]

Yes, the new router I have does support both channels! However I can’t even get to the stage of entering in my new wifi because I can’t connect directly to my apex.

Gotcha. I didn’t understand that’s where it was hanging up. If you can see the apexwifi on you phone/or whatever but can’t connect to it, I’m no help. Only thing I’d try is disconnecting power to the apex, powering it back up, hold the button and try again