kriskool123
Community Member
I have a Neptune Apex A3 which is flashing a blue light and doesn’t connect to my WiFi. I emailed Neptune last Sunday and got a generic email on Monday I proceeded to send the information they requested and no response all week. I called in 3 times this week and got to speak with someone but for some reason the person I was dealing with is on the other line with a client all 3 random times I called. The representatives can pull up your file and review everything but cannot actually help you because your case gets assigned to a specific person.
I delt with the same 2 representatives 2 years ago and they play the same game where they can answer the phone but not actually help you. If you want to set up a call to speak to the representative it takes 1 week advance appointment.
I delt with the same 2 representatives 2 years ago and they play the same game where they can answer the phone but not actually help you. If you want to set up a call to speak to the representative it takes 1 week advance appointment.
