Hello Neptune trident peoples of the internet! I recently came into a brand new Neptune apex/trident/dos combo, and while so far it has been nothing but problems, I am one by one solving them, and this is next on my list!
My neptune trident is giving a no water sample error, but when I prime the sample line, it is deffinitly getting water. I have tried the restart, simply unplugging it, and so far it has not fixed my problem.
I have tried to just ignore this and tell it to do a test, and it starts the test by filling up the vile with water and draining it, then goes to a orange/red light, adds the no water sample error ( along with the no test in 24 hours because I have been trying and failing for a couple days now ) and then goes into idle withought completing the test.
I took the thing apart to see if I could see anything visually wrong, and a couple of the lines on the inside were only like halfway connected ( and not glued like the other ones ) so I fully connected those ( still didn't glue them though ) and so those two don't seem to be leaking at least enough to cause a no water sample error.
I am very close to contacting support, but I really hope this is a simple case of me ignoring some direction somewhere.
My neptune trident is giving a no water sample error, but when I prime the sample line, it is deffinitly getting water. I have tried the restart, simply unplugging it, and so far it has not fixed my problem.
I have tried to just ignore this and tell it to do a test, and it starts the test by filling up the vile with water and draining it, then goes to a orange/red light, adds the no water sample error ( along with the no test in 24 hours because I have been trying and failing for a couple days now ) and then goes into idle withought completing the test.
I took the thing apart to see if I could see anything visually wrong, and a couple of the lines on the inside were only like halfway connected ( and not glued like the other ones ) so I fully connected those ( still didn't glue them though ) and so those two don't seem to be leaking at least enough to cause a no water sample error.
I am very close to contacting support, but I really hope this is a simple case of me ignoring some direction somewhere.