New IM 50 ext delivered scratched

[ReefBeer]

On the inside and all three are parallel. That is not easy to do. Are these made in China? IM re-ships them when they sell one? Looks like something may have been shipped inside it and banged around - but that was not the case when it arrived from California - so maybe happened when shipped to IM. I bought it from them for $849 during a "Spotlight Sale". What would you do?

 

[fishski13]

Did you contact them at all? Thats the first thing you should have done on the day you unpacked it and see what they say.

 

[Kellie in CA]

Report it to them ASAP

 

[Roli's Reef Ranch]

On the inside and all three are parallel. That is not easy to do. Are these made in China? IM re-ships them when they sell one? Looks like something may have been shipped inside it and banged around - but that was not the case when it arrived from California - so maybe happened when shipped to IM. I bought it from them for $849 during a "Spotlight Sale". What would you do?

I have an IM 100 ext. It's a china tank like most of the bigger companies. They make it abundantly clear that you need to inspect the tank before the delivery driver leaves or you're SOL. Good luck tho.

 

[ReefBeer]

Report it to them ASAP

I did look it over when I un-crated it, but did not see them until I used a flashlight, two months after receiving it. I have been piping the new sump and taking my time - a big mistake. I doubt they will do anything about it. Unfortunately I also just got rid of the crate and palate.

 

[fishski13]

I did look it over when I un-crated it, but did not see them until I used a flashlight, two months after receiving it. I have been piping the new sump and taking my time - a big mistake. I doubt they will do anything about it. Unfortunately I also just got rid of the crate and palate.

Yeah they are not going to do anything about it 2 months after, cause all they have to say is that you could have done it during the 2 months and you have no proof it was due to shipping.

 

[Roli's Reef Ranch]

I did look it over when I un-crated it, but did not see them until I used a flashlight, two months after receiving it. I have been piping the new sump and taking my time - a big mistake. I doubt they will do anything about it. Unfortunately I also just got rid of the crate and palate.

 

[ReefBeer]

It did not happen on the trip from California to me. Everything and the crate looked good and it was well packed inside the crate. While the driver was there I did inspect it and looked for scratches intently. What I now know is to use a flashlight. If it happened when shipped from China then it was re-packaged by IM and there was nothing inside the tank itself when I received it. There is actually a bigger scratch on the back plastic panel down low, the sand could actually mostly cover it, if I were to use sand. If they re-packaged it, should they have seen those scratches?

 

[Roli's Reef Ranch]

It did not happen on the trip from California to me. Everything and the crate looked good and it was well packed inside the crate. While the driver was there I did inspect it and looked for scratches intently. What I now know is to use a flashlight. If it happened when shipped from China then it was re-packaged by IM and there was nothing inside the tank itself when I received it. There is actually a bigger scratch on the back plastic panel down low, the sand could actually mostly cover it, if I were to use sand. If they re-packaged it, should they have seen those scratches?

Have you filled it with water? Internal scratches are MUCH harder to see.

 

[ReefBeer]

Nah, not yet. That's what I was about to do. Un-peeled the back protective wrap and noticed the low scratch then . Decided to use the flashlight then. Hoping your right about the inside scratch, I have also heard the same thing.