Hi everyone,
I’m at a loss. This is a brand new reef mat 500 installed yesterday. It will not auto advance. I’ve gotten the error #1 and #2. It’ll say “high water” or “check installation of drive unit and sensor”. I’m at a loss, because I have triple checked both the sensor and the driver. Both seem to be installed correctly and the driver says right side in the app and it’s on the right side of the roller. The sensor can’t go on any other way. The roll isn’t torn or kinked. I made sure the roll was installed exactly as described and pictured in the manual and Red Sea video. I can get it to manually advance, but it won’t auto advance. Please help.
I’m at a loss. This is a brand new reef mat 500 installed yesterday. It will not auto advance. I’ve gotten the error #1 and #2. It’ll say “high water” or “check installation of drive unit and sensor”. I’m at a loss, because I have triple checked both the sensor and the driver. Both seem to be installed correctly and the driver says right side in the app and it’s on the right side of the roller. The sensor can’t go on any other way. The roll isn’t torn or kinked. I made sure the roll was installed exactly as described and pictured in the manual and Red Sea video. I can get it to manually advance, but it won’t auto advance. Please help.