Not so Sexy packaging

[Akwarius]

Received a high end pack of zoas from Sexy Corals yesterday and was very surprised to see how the zoas were packed. Every plug was tossed together into one bag without any floats or protection. Unfortunately, all of the zoas have not opened 30 hours later and one of them is starting to develop white fungus. Because nothing died within 24hrs, I am not eligible for a refund as per the SC policy. Mike from SC was very friendly and offered to send me extra corals the next time I placed an order.

I was hesitant to write negative feedback, because I know that sometimes people will have an "off" day or whatever and I am sure that my experience is the EXCEPTION to the rule. However, vendors need to know when corals are packed improperly. In the future, I hope that this company is able to bring "sexy" back to their packing of corals.

 

[revhtree]

Sorry feedback is left for the buyer and seller only. Thanks.

 

[sexycorals]

If you are gonna leave a feedback then you should at least put full details..

Buyer bought a pack from a local hobbiest and then he place and order from me so it can be shipped with me free. His order was a 3 polyp order "High end pack" totalling $115 plus $40 shipping. They were 3 single polyp order and i cut 2 of each and one of them even had 3-4 polyp. The packageing was 3 frags seperated by mini bags in 1 bag , then another one was 4 frags seperarated with 4 mini bags in another bag. I was told by the local reefer that he already contacted the buyer and just to let him know when the box will go out. 3-4 days later i got a a PM from the buyer saying hes not happy with how i dont communicate with him and why he hasnt heard from me. I then told him that i thought the local reefer already told him whats going on and that i didnt know i was suppose to contact him. He just replied hes not happy and want it to go out thurs. I took that as hes getting pushy and wanted to go out even though i wasnt too sure if my frags were 100% healed so i just sent it out to avoid further argument. Package went out thurs and got there on time fri 1030am .. didnt hear anything from the buyer till today saturday at about 4pm. Pm stated that hes not happy with my shipping practices and hes sorry he ever ordered from me. I would have no problem if there were pictures and proof of damaged corals. Everyone know im easy to work with but it seems like the buyer started of knowing that he cannot be happy.
This is my exact reply PM.. not what the buyer says above..

"Sorry again for dislike of our service. We will try to change our shipping practice if we get more complaints about them. Goodluck with the zoas and if u ever decide to order again I'll make it up plus more. Have a goo weekend"

Mike​

Received a high end pack of zoas from Sexy Corals yesterday and was very surprised to see how the zoas were packed. Every plug was tossed together into one bag without any floats or protection. Unfortunately, all of the zoas have not opened 30 hours later and one of them is starting to develop white fungus. Because nothing died within 24hrs, I am not eligible for a refund as per the SC policy. Mike from SC was very friendly and offered to send me extra corals the next time I placed an order.

I was hesitant to write negative feedback, because I know that sometimes people will have an "off" day or whatever and I am sure that my experience is the EXCEPTION to the rule. However, vendors need to know when corals are packed improperly. In the future, I hope that this company is able to bring "sexy" back to their packing of corals.

 

[Akwarius]

Thanks for clarifying, Mike. I did not see the relevance of including the information about the other hobbyist. The hobbyist encouraged me to go with you and combine shipping. After I placed the order from your website (8/11) I sent you this:
"Hey Mike, I just placed an order on your website for CAO, Peach Rainbow, and JD Yellow Jackets. This will be combined with the polyps from XXXX. Shipping anytime next week will be fine. Thanks, Travis"
I was psyched to have SC ship my hobbyist purchase and fully expected a seamless transaction. After I had not been contacted for 6 days about my purchase, I became concerned that my invoice had not been processed so I contacted you again (8/17) and said this:
"Are you shipping me the zoanthid frags that I paid for last week? Please be a responsible business person and give me some kind of communication. This is my first order from you and I would like to become a loyal return customer, but this transaction is starting to give me doubts."
Then you apologized and told me that you thought the other hobbyist was taking care of the details. You also mentioned that the polyps would be ready for Thursday or Monday shipping.
And I responded this:
"Thanks for writing back. Thursday shipping will be fine and you can waive the delivery signature- I will be home all day Friday. Thanks, Travis"
And you told me on 8/17 that you just wanted to double check the health of the polyps before sending them out, and that you would let me know. On 8/19 you send me a message that the polyps shipped and to expect them Friday morning by 1030.

I'm curious at what point I pushed you to ship un-healed polyps? I admit that I was abrasive after I hadn't heard from you for 6 days, but that's a long time to make someone wait and not so much as send an invoice or an acknowledgement that the payment was recieved. Water under the bridge. However, I can assuredly say that the polyps were not seperated by mini-bags, only one single bag wadded up inside the shipping bag. The plugs were in contact with each other upon arrival. Against better judgement, I did not take pictures because I know that you are a big vendor and you must confident in your shipping practices. But now I see that you apparently do not treat a $115 order the same as a $1000 one. BTW, I am also going to lose the hobbyist purchased zoas that retail almost $300.

I'm very sorry that this has been aired out in front of the R2R audience. This week I had two coral orders arrive at my doorstep poorly packed with substantial losses and I guess I've just had enough. I also had an order from a hobbyist arrive that was packed amazingly and the polyps were open right out of the box. There is something wrong with this picture.

 

[sexycorals]

I am sorry that you still feel this way. I treat a $1000 order the same as i treat many of my $50 or even Free orders i give out. And i also am i man of my word. If you ever get another box from me you will get equal or more than what you have lost in this misunderstandng/mishandled transaction. If you dont deal with me again then im am truely sorry for your loss but there is nothing i can do without any pics or proof.

 

[Akwarius]

Thanks for the sentiment, Mike. I am a man of my word as well and a trusted hobbyist on this site. I understand the importance of doa pics, but at what point do you consider a closed polyp dead within a 24hr doa period?. Besides, I never asked for a refund or replacement. I just ask that you give the honest, hard working people on this website a fighting chance at keeping corals alive by shipping them properly.

 

[sexycorals]

I'm very sorry that this has been aired out in front of the R2R audience. This week I had two coral orders arrive at my doorstep poorly packed with substantial losses and I guess I've just had enough. I also had an order from a hobbyist arrive that was packed amazingly and the polyps were open right out of the box. There is something wrong with this picture.

Theres no need to be sorry for writing this up. I am not one that hold my nose up in the air with pride and get my panties all up in a bunch from this kinda stuff. If anything thanks for letting me know what im doing wrong .. it will only make me do it better next time.

 

[sexycorals]

I guess new customers just dont know understand me.. Im very easy.. as long as you would have said "mike, heres a pic of them and they don't look good! they got smoosh together and just giving you a heads up" thats all i needed. At that point you wouldnt need to ask for a refund or replacement .. i would have automatically dont either one. But now you know. and now its too late cause you probably will never give me a chance to send you another sexy box.. But hopefully you wont think every vendor is like me and assume im all strictly by the book. We are all here to do the same thing.. To make you guys happy and bringing you guys nice corals.. And im sure we will always try our best to make it a pleasant transaction. Just give us a chance.. If in doubt, take pics and send it.. Thats all.

Thanks for the sentiment, Mike. I am a man of my word as well and a trusted hobbyist on this site. I understand the importance of doa pics, but at what point do you consider a closed polyp dead within a 24hr doa period?. Besides, I never asked for a refund or replacement. I just ask that you give the honest, hard working people on this website a fighting chance at keeping corals alive by shipping them properly.

 

[Akwarius]

Theres no need to be sorry for writing this up. I am not one that hold my nose up in the air with pride and get my panties all up in a bunch from this kinda stuff. If anything thanks for letting me know what im doing wrong .. it will only make me do it better next time.

First of all, I respect you a lot for this statement.

Secondly, you wear panties? :)