OMG! Liveaquaria switched their 14 day guarantee to a store credit!!!

jkcoon

Member
View Badges
Joined
Nov 30, 2015
Messages
38
Reaction score
47
They have made quite a few policy changes recently. A couple I'm aware of...

$10 Box fee
Raised minimum free shipping to $150
Store credits instead of refunds.
Orders aren't gauranteed for 10:30am delivery anymore. (At least mine wasn't)

Nailed it... I'm looking for a new vendor now, ZERO desire to give Petco my money
 
Top Shelf Aquatics

OLDREEFER44

Well-Known Member
View Badges
Joined
May 31, 2016
Messages
797
Reaction score
1,041
Location
Machias Washington
I stopped using them quite a while ago. It seems that they consider dead fish a write off. So far Pacific East Aquaculture has been great. They even called to make sure everything was ok with my last order.
 

mattzang

Valuable Member
View Badges
Joined
Jul 30, 2018
Messages
2,008
Reaction score
3,293
Location
redlands CA
i don't necessarily mind the store credit thing, although it's a pretty disappointing thing when you get a bunch of sick fish, they all die, and your recourse is to.. order more fish from that very same place.

the expert only arrive alive i get as well, but no way am i going to order expert only fish from LA if that's their stance. at least i want to see the fish eat at an lfs if i don't get a guarantee. FYI aqua locker guarantees all of their fish, so if you want an expert only fish that's the place i'd go. i think the better solution here would be to just charge a little more rather than do arrive alive only

maybe i just suck at QTing, but my recent order from LA is as follows:

christmas wrasse: dead day 2, spinal injury maybe?
royal gramma: doing ok, but might have a bacterial infection
starcki damsels x2: one seems to have either a bacterial infection or uronema, so that's fun

but i guess at least i get my money back. my last purchase from the lfs went as follows:

solon wrasse dead week 2
royal gramma dead week 2
yellow clown goby success!
azure damsel success!
 

shoelaceike

Valuable Member
View Badges
Joined
Jul 1, 2015
Messages
1,709
Reaction score
751
I used to order from them as well. Now with all these changes, there is no benefit and only downsides to ordering online. At the LFS, you can see the actual fish, watch it eat, know how long they've had it etc....and there's no shipping minimum and no extra stress from the shipping
 

ca1ore

Valuable Member
View Badges
Joined
Oct 28, 2014
Messages
11,083
Reaction score
14,889
Location
Stamford, CT
They're owned by Petco so I would guess a lot of these recent changes are from the top.
Petco bought DFS in 2014 LOL ….. these changes are all quite recent. My guess, actually, is now that LA/DD sits on its own (after the rest of DFS was shuttered) that it no longer blends into the whole and must be able to stand profitably on its own.
 

ca1ore

Valuable Member
View Badges
Joined
Oct 28, 2014
Messages
11,083
Reaction score
14,889
Location
Stamford, CT
Just wondering - do any of your lfs provide any credit or guarantee on marine life?
It's pros and cons really. Buy from the LFS and you are insulated from last mile shipping stress/deaths and can see the fish eat; but there's no guarantee. Six to one, half dozen to the other.
 
Best reef aquarium LED lighting

Tamberav

Valuable Member
View Badges
Joined
Jul 4, 2014
Messages
1,345
Reaction score
1,830
Location
Wauwatosa, WI
I stopped ordering from them and unsubscribed to their letter when they price hiked most fish, some double priced and added a $10 box charge.

I can handle credit only but they are just a rip off now.

I use my LFS but would probably try Aqua Locker if ordering online. It seems they stepped up to try and fill the role LA stopped doing.
 
Last edited:

evolved

The Wrasse Guy
View Badges
Joined
Dec 16, 2010
Messages
10,034
Reaction score
9,586
Location
Phoenix, AZ
DD animals are at a facility where the are qt'd and watched.
It's not really a true qt though; it's more of a conditioning process.

Still a place I order from myself.
 

Johniejumbo

Valuable Member
View Badges
Joined
Feb 12, 2017
Messages
1,121
Reaction score
1,586
Location
San Angelo Texas
I used to use LA for just about everything. I understand a lot of the changes. Hey people gotta make a buck right? But at those prices my LFS is comparable. I did try out aqualocker for a couple of shipments last month and I was very happy with it. They are my new go to for fish right now. I haven’t decided on coral yet. Got plenty of options :) when I decide what I want.
 

pdxmonkeyboy

Valuable Member
View Badges
Joined
Mar 7, 2017
Messages
2,277
Reaction score
3,607
I replaced LA with fishy business aquatics... which is now aqua locker.
If you want a guarantee then you can purchase it. I was never impressed with LA, but that is just me. I can see them loosing a lot of money from people mishandling, or not acclimating fish, or whatever.

 

Tamberav

Valuable Member
View Badges
Joined
Jul 4, 2014
Messages
1,345
Reaction score
1,830
Location
Wauwatosa, WI
oof.. my friend ordered from LA and I asked him if his fish came today and he said it got delayed and fish were shipped Monday and wont arrive until Wed. He told me he called early Monday to ask for a different ship date because they were getting snow in his area and they said "it will be fine". It wasn't fine :( Hopefully the fishes make it.
 

Christopher Presley

Active Member
View Badges
Joined
Aug 24, 2017
Messages
105
Reaction score
37
What drives me nuts about the credit is I assume most people do like myself and always purchase enough to get free shipping. So when my $150 order only has two DOA’s at $20 each now to get those two fish again I either have to pony up and order more that I didn’t intend to order In the first place or pay the shipping.
 

Clownreef

Active Member
View Badges
Joined
Apr 3, 2016
Messages
398
Reaction score
285
I stopped doing business with them after being a customer for over a decade. All the fish I purchased from the in the last leg of being a customer arrived dead or died shortly after. My local fish store is my to go for fish and coral dedicated sellers online.
 

Kenneth Hooper

Active Member
View Badges
Joined
Mar 4, 2019
Messages
174
Reaction score
141
Orders never were 'guaranteed' for 10:30 … if you read the fine print. UPS has always said that they aim for 10:30 ….

Agree that lots of policy changes have happened over the last 6 months, I suspect as an effort to bolster profits (mitigate losses perhaps). They are now on par with the industry rather than being ahead. Other changes beyond those listed by @Scurvy include arrive alive ONLY for expert fish and a photo of dead animals is required not just your word.
Being "ON PAR" with the rest of the industry does NOT earn a clients business. Being "AHEAD' is what makes you stand out and get not only a client's business but his return business as well.

Reading the posts, it looks like hobbyists are quickly abandoming this company in search of someone "AHEAD" of the industry.
 
Mega Meltdown After Sale

What is your most favorite type of reef tank?

  • SPS dominated

    Votes: 206 21.0%
  • LPS dominated

    Votes: 73 7.4%
  • Soft Coral dominated

    Votes: 38 3.9%
  • Zoa dominated

    Votes: 20 2.0%
  • Mixed Reef

    Votes: 606 61.8%
  • Fish focused

    Votes: 19 1.9%
  • Other (please explain)

    Votes: 19 1.9%

Online statistics

Members online
2,276
Guests online
3,973
Total visitors
6,249
New Wave Aquaria
Top