Profilux 4e firmware update issues

[Forty-Two]

Ye old Profilux firmware update problems….

My wifi on the lux hasn’t been working for some time - I decided to tackle the issue once and for all.

I can connect to the lux wifi access point but no matter what changes I make to my wifi - it won’t connect. I don’t even really see the attempt.

I’ve since moved on to the firmware update. I downloaded the 1162 control center - and did the update to the USBV driver - which now discovers properly - however whenever I try the firmware update - it fails.

I’ve also tried to do the wifi firmware update - same issue - I can connect but when I click start - it immediately fails as so all of the other options.

Any ideas?

 

[Daniel@R2R Verified Admin]

#ghlusers any help on this?

 

[Lasse]

I’ve since moved on to the firmware update. I downloaded the 1162 control center - and did the update to the USBV driver - which now discovers properly - however whenever I try the firmware update - it fails.

Sometimes - with some PC - there is a difference between the com port for the USB when it connect to the Profilux and the come port the driver for the FW update use. When you have connect to the GCC and press FW update - you will get a question if you use the right come port for usbv uploader. Check the actual come port in windows and use that. If you do not understand my cryptic language - please comeback and I will take it step for step with my test P4

Sincerely Lasse

 

[Forty-Two]

Thanks yes - I did try that - and the com port for the connection to the control center is 3 and the comport for the firmware update is 5

They do appear as 2 different ports - so that seems to check out - but it still fails during the firmware update

 

[Lasse]

Have you changed the the port to 5 in the update window?

Sincerely Lasse

 

[Forty-Two]

Have you changed the the port to 5 in the update window?

Sincerely Lasse

Yes it’s set to 5 in the update window. And the little check box with the verify it’s on port 5 is checked. The firmware update starts and then it just fails with a very non specific error ‘update can’t be started’.

I’ve also tried the wifi firmware update tool too - same result

 

[Aqua Ultraviolet]

Ye old Profilux firmware update problems….

My wifi on the lux hasn’t been working for some time - I decided to tackle the issue once and for all.

I can connect to the lux wifi access point but no matter what changes I make to my wifi - it won’t connect. I don’t even really see the attempt.

I’ve since moved on to the firmware update. I downloaded the 1162 control center - and did the update to the USBV driver - which now discovers properly - however whenever I try the firmware update - it fails.

I’ve also tried to do the wifi firmware update - same issue - I can connect but when I click start - it immediately fails as so all of the other options.

Any ideas?

It sounds like the issue may be with the firmware/update process rather than your Wi-Fi settings. Since the USBV driver is now being detected but the firmware update fails immediately, I’d try a different USB cable/port and make sure the Control Center and firmware files are the correct versions for your ProfiLux model. If the Wi-Fi update also fails instantly, a factory reset or recovery/update mode may be worth trying before assuming the Wi-Fi module itself has failed.

 

[Lasse]

OK. There is another way but you need to open the P4. If you do that -any warranty may be voided. If you have a warranty, you must contact GHL via the support ticket system for further instructions. If you do not have a warranty but are able to follow instructions, this document that is attached in this post is available. It works—I’ve tested it a few times when I messed things up. But you must follow all the instructions carefully. Its difficult to find but it is on their website

The manual is attached below

Sincerely Lasse