Purchased Used Apex

[ddaddy2420]

Anyone know how to reset the base unit so that I can get it to start from scratch? When I plug in the energy bar both lights are orange.

 

[TheHarold]

Hold the reset button for a minute to get it to factory settings and start initial setup: https://www.neptunesystems.com/getstarted/apexng/

 

[robbyg]

Yes, after 30 seconds of pressing the button with a paper clip you will see the lights on the Apex start to cycle.

 

[vetteguy53081]

Very simple as described and does clear the unit quickly

 

[ddaddy2420]

So it allows me to go thru everything up until I try and link my apex to my new online acct I created. It’s telling me the apex is already linked. I can’t find out how to unlink it from the previous owner

 

[TheHarold]

So it allows me to go thru everything up until I try and link my apex to my new online acct I created. It’s telling me the apex is already linked. I can’t find out how to unlink it from the previous owner

The old owner needs to remove it from their fusion account.

 

[ddaddy2420]

And that’s the only way to link it? By having him login and unlink it?

 

[Crabby48]

And that’s the only way to link it? By having him login and unlink it?

Only way I know.

 

[Silver14SS]

And that’s the only way to link it? By having him login and unlink it?

https://forum.neptunesystems.com/showthread.php?7399-Transfering-an-Apex-To-or-From-Someone-Else
The second section is for “If you are the new owner of a previously-owned Apex which is still linked to the previous owner's APEX Fusion account”

 

[ddaddy2420]

So I got in touch with previous owner and he was able to unlink it. Once he did that it worked. Thks for all the responses.