Radion problem

[Stuartskegz]

Can anyone help me please

 

[exnisstech]

Just a thought, did you buy the light used?

 

[Stuartskegz]

Just a thought, did you buy the light used?

I got given it mate. Just factory reset it but it goes up to 31% then shuts off??

 

[exnisstech]

I was wondering about a reset. I've read of people having to contact ecotech when used light or vortech is tied to someone else's account. Sorry but I can't help with it shutting off at 31%. I assume your using mobius and I don't get along too well with the app so I'm of no help.

 

[backbayreef]

I got given it mate. Just factory reset it but it goes up to 31% then shuts off??

Glad to figured out the factory reset - I've bought some used ones before and had to perform factory resets on these lights to wipe out the previous owner's PIN.

As for the peak of 31% -- is it plugged into an Apex? Perhaps the Apex will kill power if temp is too high? I have 6 Radions, ranging from G6 XR30 Blues, G5 XR15 Pros, G4 XR30 Pros, etc -- I'm not aware of devices turning off based on intensity. Call Ecotech Marine support? They're very good with customer service & willing to help even if the device is out of warranty!

Good luck & do let us know how things go...

 

[vetteguy53081]

Can anyone help me please

Call customer support and they are now merged with Neptune Apex and can best answer this. Being UK, they may best be contacted via email provided. Also check you tube for videos on this

Customer Service:​

[email protected]


+1 (610) 957-0220 Call or Text

 

[Troylee]

Are the fans working? It could be getting hot and shutting down.. I cranked mine one time to 90% and it shut off after a couple minutes because it go hot.. I let it cool down and plugged it back in and no problems.