Radions to WXM Module.

[josh childs]

I am having trouble connecting my radions to my new ixm module. I have updated the module constantly but I see nothing where to even try to connect the radions. Do I have to disconnect them from eco smart? I guess I am not the smartest cookie because there aren't any videos out there to help, obviously it is a me problem.

 

[SuncrestReef]

Have you followed Neptune's official instructions? See https://www.neptunesystems.com/downloads/docs/WXM-Radion-Instructions1.pdf

In particular, after updating the WXM module firmware, you also need to update the WXM's RF module which does the actual wireless communications with the Radions. Once tha'ts done, then use the Connect Radion option.

 

[josh childs]

can't find the option to do the rf update.

 

[josh childs]

if you can text me that would be fantastic. 513-237-9279.

 

[SuncrestReef]

What model of Apex are you using? If it's the current Apex (2016) or Apex-EL, you should be able to click the WXM from the list of modules to get to this screen. Note the highlighted module version and RF version you need, and where to select Attach Radions:

If you have the older Apex Classic, I think you need to do it through the classic web interface, but I don't own a Classic so I'm not sure how that works.

 

[SuncrestReef]

if you can text me that would be fantastic. 513-237-9279.

Sorry, I'm not into doing private support. I post in these forums and help where I can. That way, there's a transcript that others may benefit from in the future if they have the same issue and search for solutions.

 

[josh childs]

right so I have all that including the same numbers for the firmware. Still nothing comes up to pair radions.

 

[DarthSimon]

Factory reset the Radions with Ecco Smart Live via a USB cable or ReefLink . Then click on the attach button in the wxm module configuration page and send into apex. Once you do that it should populate the new buttons for your light fixture and you will have control of Radions.

 

[josh childs]

got it working last night, thanks guys!

 

[DarthSimon]

Great!!!