Radions to WXM Module.

josh childs · Oct 17, 2019

I am having trouble connecting my radions to my new ixm module. I have updated the module constantly but I see nothing where to even try to connect the radions. Do I have to disconnect them from eco smart? I guess I am not the smartest cookie because there aren't any videos out there to help, obviously it is a me problem.

SuncrestReef · Oct 18, 2019

Have you followed Neptune's official instructions? See https://www.neptunesystems.com/downloads/docs/WXM-Radion-Instructions1.pdf

In particular, after updating the WXM module firmware, you also need to update the WXM's RF module which does the actual wireless communications with the Radions. Once tha'ts done, then use the Connect Radion option.

josh childs · Oct 18, 2019

can't find the option to do the rf update.

josh childs · Oct 18, 2019

if you can text me that would be fantastic. 513-237-9279.

SuncrestReef · Oct 18, 2019

What model of Apex are you using? If it's the current Apex (2016) or Apex-EL, you should be able to click the WXM from the list of modules to get to this screen. Note the highlighted module version and RF version you need, and where to select Attach Radions:

Screen Shot 2019-08-10 at 2.07.54 PM (1).png

If you have the older Apex Classic, I think you need to do it through the classic web interface, but I don't own a Classic so I'm not sure how that works.

SuncrestReef · Oct 18, 2019

josh childs said:
if you can text me that would be fantastic. 513-237-9279.

Sorry, I'm not into doing private support. I post in these forums and help where I can. That way, there's a transcript that others may benefit from in the future if they have the same issue and search for solutions.

josh childs · Oct 18, 2019

right so I have all that including the same numbers for the firmware. Still nothing comes up to pair radions.

DarthSimon · Oct 18, 2019

Factory reset the Radions with Ecco Smart Live via a USB cable or ReefLink . Then click on the attach button in the wxm module configuration page and send into apex. Once you do that it should populate the new buttons for your light fixture and you will have control of Radions.