Trying to connect my Roller Mat. I enter the password and it tells me its no good. I even changed the password in settings and it still tells me its no good. Anybody else have this problem?
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Several times. Still waiting for Red Sea Support to contact me. Its been over two days, some support team they must have. Anyone else have trouble connecting?Have you factory reset it?
I'm assuming you have a Red Sea account setup and that you've held the Setting light down? When you initially connect to the ReefMat there's no password. Have you tried connecting on Offline mode?Several times. Still waiting for Red Sea Support to contact me. Its been over two days, some support team they must have. Anyone else have trouble connecting?
I will try the no password and see what happens. If that doesn't work I will try connecting off line. No need for me to be on line to program an aquarium filter.....what is there to secure using a password? It's ridiculous.I'm assuming you have a Red Sea account setup and that you've held the Setting light down? When you initially connect to the ReefMat there's no password. Have you tried connecting on Offline mode?
I cannot connect off line either. What is strange is that when I open the app, it asks me to add an aquarium. I don't want to add an aquarium, just the reef mat. I see no where where I have this choice. The reef mat does show up as one of my wifi choices but my password doesn't work despite even changing it to a new one. What pain, wish I never bought it.I will try the no password and see what happens. If that doesn't work I will try connecting off line. No need for me to be on line to program an aquarium filter.....what is there to secure using a password? It's ridiculous.
Never owned one so likely a completely pointless comment but most "smart" aquarium apps with devices require an aquarium to be created to then be able to add a device to that aquarium for setup. Ecotech and Mobius for example, you cant just add a device, it requires a tank to be made beforehand. Just sounded like you havent created an aquarium in the app and i imagine thats a must.
Free bump anyway!
Yes, several times and no change.Have you factory reset it?
Ship it here. I could use another one…I'm about to throw mine off the balcony.
Hi James. Sorry to hear you are experiencing issues, and the Red Sea support team will be very happy to help. There is nothing in the Red Sea Support system with your name on currently, so perhaps you did not submit the form or it never arrived. The correct place to ask for support is at the link following, and the team are happy to help and quick to respond: https://www.redseafish.com/support/tech-support-inquiry-2021/Several times. Still waiting for Red Sea Support to contact me. Its been over two days, some support team they must have. Anyone else have trouble connecting?
I have even posted this on the Red Sea Forum and received no answer from Red Sea. Obviously they do not have an answer.