Red sea Rollermat 500 issue

[Reef Jedi]

Hey!

I’ve had a Red Sea 500 rollermat set up and running for the past year on this tank and I have an interesting issue I can’t figure out.

When the gear advances, it seems like the fleece is getting stuck/trapped on the dirty side of the roll and instead of just advancing normally, it’s stretching it so much so that I looks like a thong.

I’ve cleaned the intake holder thinking something on that was causing the fleece to stick and not allow it to advance but no luck. I gotta give it to this little motor and gear, it’s got some serious pull strength to get it to stretch the fleece like this.

I’ve also taken both rolls out and back in twice thinking maybe it wasn’t seating properly with no luck.

Has anyone else experienced this and have a solution?

Thank you

 

[Rocks reef]

Are you able to post a picture of where it is getting hung up at?

 

[BryanM]

If it were me I'd be taking the unit out of the tank and trying to figure out what is binding, and then fixing that.

 

[Reef Jedi]

Are you able to post a picture of where it is getting hung up at?

Here are some pictures of what I’m talking about. What’s weird is it seems to be advancing when I manually advance it. When it first starts turning, it’s a little slower like something is holding it back but then speeds up and advances normal. I’ve re seated the bottom intake a couple times and the fresh roll also free rolls with out issues. I cleaned all these parts and it keeps happening. Any ideas?

 

[C_AWOL]

Never experienced this myself but it seems like the snag is likely occuring where the water comes out (the part where you thread the fleece into under the tube).
My only assumption as to why this would happen is because the fleece isn't put in straight and would gradually move to a side which causes it to snag.

How does the fleece look going downward from the clean side?

 

[hugopenn]

Im having a different issue now, but I had this issue too and I had the fleece installed incorrectly. It’s my second roll and I didn’t read the manual. Turns out you need to take the inner part that locks in apart and sandwich the mat between the roller and black bottom piece. That fixed that. Now it keeps telling me it’s jammed even though when hit resume, it advances just fine.

 

[C_AWOL]

Sounds like the feed roll isn't turning properly. The reef mat uses both gears to register whats going on and if one or the other isn't spinning then it will think it's jammed.

 

[hugopenn]

Any thoughts on how to fix that?

 

[C_AWOL]

One of the brackets on the feed side might be missing or placed improperly which causes the feed roll gear to not spin. When you manually advance do you see the entire feed roll (not just the roll by itself) moves?