Red Sea XL300 split

[Fin Jackson]

Hi everyone,
My tank (1.5 year old Red Sea Reefer XL300) split on the Friday with big air bubbles all along the bottom silicone. I emptied and removed everything (it's all chilling in a 300L tub) and contacted Red Sea but I'm still waiting on a response as their closed on weekends. I was wondering if Red Sea sends out an entire Reefer (tank, cabinet and sump) if you claim a warrenty, or if they just send out a tank. I am hoping they send an entire new Reefer system as the LFS I work at said I can leave the tank at the shop and pay the difference on a larger to tank if that was what I decided. (I want a 425 real bad).
So to sum up, if the warrenty goes through and all is good, would the entire system be replaced or just the tank. Thanks to all responses

 

[Cell]

If my 1.5 yr old RS just failed, I would be thinking long and hard about moving forward with an even larger RS tank. You know who I don't recall ever seeing a seam failure thread about? Innovative Marine and they have been having killer sales for the past few months on various size tanks.

 

[Fin Jackson]

Where I am in Australia IM tanks are kinda hard to come across in the larger sizes. Another possibility I was think of was a Cade 1200 or 900. I loved the 300 as it was a great height and depth for aquascaping, so that's why I was thinking about the larger 425, as it still has the height and depth, and is a bit longer.

 

[Cell]

These RS failures are just way too frequent. In prior years, it seemed the larger tanks were the main issues and additional support in the stand was the solution. But this was a smaller tank, fairly new, and still failing.

 

[Fin Jackson]

Do you know if they send like the entire Reefer system out or just the tank, if it's the system I might switch over to cade as there's 2 sizes of them at work now. Other people at work switched over so I'll speak to them tommorow about solutions.

 

[Cell]

No clue, you could try searching Redsea seam or redsea failure and find other threads and ask.

 

[exnisstech]

Post this concern over on the redsea Facebook page. It helps if you add images. They'll take good care of you over there

 

[piranhaman00]

Why in the world would you get another Red Sea tank? I’m so confused by these posts which are like daily now

 

[Fin Jackson]

Why in the world would you get another Red Sea tank? I’m so confused by these posts which are like daily now

I thought it was pretty rare until I searched up Red Sea seam problems, there's so many problems with the seams compared to competitors like Case and Waterbox.

 

[Fin Jackson]

Post this concern over on the redsea Facebook page. It helps if you add images. They'll take good care of you over there

Will do, I've already logged a warrenty request slip through red sea but I'll do this to.

 

[Devaji]

Hi everyone,
My tank (1.5 year old Red Sea Reefer XL300) split on the Friday with big air bubbles all along the bottom silicone. I emptied and removed everything (it's all chilling in a 300L tub) and contacted Red Sea but I'm still waiting on a response as their closed on weekends. I was wondering if Red Sea sends out an entire Reefer (tank, cabinet and sump) if you claim a warrenty, or if they just send out a tank. I am hoping they send an entire new Reefer system as the LFS I work at said I can leave the tank at the shop and pay the difference on a larger to tank if that was what I decided. (I want a 425 real bad).
So to sum up, if the warrenty goes through and all is good, would the entire system be replaced or just the tank. Thanks to all responses

yes if RS says it's under warranty they will prob. give to two options:
1. replace complete system
2. give you amount of system towards any new RS tank.

that is what they did for me on my 650P anyway.

 

[exnisstech]

Will do, I've already logged a warrenty request slip through red sea but I'll do this to.

I'm sorry that was not nice of me. I was being an idiot and thought you probaby had heard. Any tank split posts they delete from FB and I don't know if its true but I have heard of people being banned for posting them. Sorry

 

[Devaji]

Will do, I've already logged a warrenty request slip through red sea but I'll do this to.

RS customer service is pretty easy to work with, I bet they will take care of you. I hope, crappy place to be in tho.

 

[Jeeperz]

Post this concern over on the redsea Facebook page. It helps if you add images. They'll take good care of you over there

Yeah, by deleting the post and banning you from the group, lol

 

[Jeffcb]

Hi everyone,
My tank (1.5 year old Red Sea Reefer XL300) split on the Friday with big air bubbles all along the bottom silicone. I emptied and removed everything (it's all chilling in a 300L tub) and contacted Red Sea but I'm still waiting on a response as their closed on weekends. I was wondering if Red Sea sends out an entire Reefer (tank, cabinet and sump) if you claim a warrenty, or if they just send out a tank. I am hoping they send an entire new Reefer system as the LFS I work at said I can leave the tank at the shop and pay the difference on a larger to tank if that was what I decided. (I want a 425 real bad).
So to sum up, if the warrenty goes through and all is good, would the entire system be replaced or just the tank. Thanks to all responses

Just the tank

 

[CivicS14]

Just wondering why would you even consider another RS tank after this. Just do a search. RS is known for their tank failures. And like others said, they will scrub post off other social platforms, that's how they address their problem.