Boy howdy like surface of the sun. This should help my hair algae. Lol! I moved them up super high and will just unplug and plug in until new light gets here. Actually looks ok in photo. In person its bright.
Duh Liam. Where...do...I...send...the..money...for ...the...new... board? Sheesh. Also instructions on how to fix. Also stop with the poor me small business thing. The light is bricked it should 100% be on you not the consumer. But here i am you got me by the...um, you know.As I mentioned earlier, we have not yet figured out how to complete the manual app migration on our end now that the old app has been fully closed. We are actively working on it, but at the moment there is no way for us to perform that process in the background. That was our original plan, and we fully expected it to work, but we did not realize it would be as difficult as it turned out to be until we attempted it firsthand.Instead of helping me you were curt. I told you the error i was getting and all you wrote was "we sent emails". No help at all.
So I am sorry if i am coming off a little terse.
I have never heard of a light being bricked over an app. I never even thought that would be a thing. I'm glad I'm an isolated case. Because this really sucks. Not having working lights because of an app. Madness.
Because of that setback, we came up with a new solution within the last 1 or 2 hours to give customers a fast and reliable option. We are offering a replacement app board at an 83% discount so people can get their lights working again without needing to wait for a manual migration. The purpose of the discount is simply to provide the quickest and most practical fix, not to profit from the situation.
When you first reached out, the only information I had was that we did not yet have a workable solution. My choices were to tell you that directly or to wait and not respond until something was finalized. I chose to answer right away because I felt clear and immediate communication was better than silence. Maybe waiting would have come across differently, but based on what I knew at the time, being direct seemed like the most respectful approach.
For context, ReefBreeders is a small company, and only a few of us handle all of the day to day operations. We put most of our resources into improving our products, so communication is handled personally by us. I tend to be very direct because I work through a large number of requests daily, and I try to give people clear information without wasting anyone’s time. It is never meant to come across as rude or dismissive.
Got it on the website here. Throw me a code for the discount? I need two. So at least the new owner can get them connected to the app. Smh.Duh Liam. Where...do...I...send...the..money...for ...the...new... board? Sheesh. Also instructions on how to fix. Also stop with the poor me small business thing. The light is bricked it should 100% be on you not the consumer. But here i am you got me by the...um, you know.As I mentioned earlier, we have not yet figured out how to complete the manual app migration on our end now that the old app has been fully closed. We are actively working on it, but at the moment there is no way for us to perform that process in the background. That was our original plan, and we fully expected it to work, but we did not realize it would be as difficult as it turned out to be until we attempted it firsthand.Instead of helping me you were curt. I told you the error i was getting and all you wrote was "we sent emails". No help at all.
So I am sorry if i am coming off a little terse.
I have never heard of a light being bricked over an app. I never even thought that would be a thing. I'm glad I'm an isolated case. Because this really sucks. Not having working lights because of an app. Madness.
Because of that setback, we came up with a new solution within the last 1 or 2 hours to give customers a fast and reliable option. We are offering a replacement app board at an 83% discount so people can get their lights working again without needing to wait for a manual migration. The purpose of the discount is simply to provide the quickest and most practical fix, not to profit from the situation.
When you first reached out, the only information I had was that we did not yet have a workable solution. My choices were to tell you that directly or to wait and not respond until something was finalized. I chose to answer right away because I felt clear and immediate communication was better than silence. Maybe waiting would have come across differently, but based on what I knew at the time, being direct seemed like the most respectful approach.
For context, ReefBreeders is a small company, and only a few of us handle all of the day to day operations. We put most of our resources into improving our products, so communication is handled personally by us. I tend to be very direct because I work through a large number of requests daily, and I try to give people clear information without wasting anyone’s time. It is never meant to come across as rude or dismissive.
Nevermind! Ordered at full amount because you're a small business and I'd hate for you to take a hit on these lights. I mean really I should feel privelaged all I'm out is another 350 bucks. When the expectation should be buying new lights. Amirite?Got it on the website here. Throw me a code for the discount? I need two. So at least the new owner can get them connected to the app. Smh.Duh Liam. Where...do...I...send...the..money...for ...the...new... board? Sheesh. Also instructions on how to fix. Also stop with the poor me small business thing. The light is bricked it should 100% be on you not the consumer. But here i am you got me by the...um, you know.As I mentioned earlier, we have not yet figured out how to complete the manual app migration on our end now that the old app has been fully closed. We are actively working on it, but at the moment there is no way for us to perform that process in the background. That was our original plan, and we fully expected it to work, but we did not realize it would be as difficult as it turned out to be until we attempted it firsthand.Instead of helping me you were curt. I told you the error i was getting and all you wrote was "we sent emails". No help at all.
So I am sorry if i am coming off a little terse.
I have never heard of a light being bricked over an app. I never even thought that would be a thing. I'm glad I'm an isolated case. Because this really sucks. Not having working lights because of an app. Madness.
Because of that setback, we came up with a new solution within the last 1 or 2 hours to give customers a fast and reliable option. We are offering a replacement app board at an 83% discount so people can get their lights working again without needing to wait for a manual migration. The purpose of the discount is simply to provide the quickest and most practical fix, not to profit from the situation.
When you first reached out, the only information I had was that we did not yet have a workable solution. My choices were to tell you that directly or to wait and not respond until something was finalized. I chose to answer right away because I felt clear and immediate communication was better than silence. Maybe waiting would have come across differently, but based on what I knew at the time, being direct seemed like the most respectful approach.
For context, ReefBreeders is a small company, and only a few of us handle all of the day to day operations. We put most of our resources into improving our products, so communication is handled personally by us. I tend to be very direct because I work through a large number of requests daily, and I try to give people clear information without wasting anyone’s time. It is never meant to come across as rude or dismissive.
Sounds like expectation for people in your situation is not to buy new lights but instead to buy the new wifi board, which is $175 a piece, and RB is discounting to $30 for people in your situation.
RB bricked their devices before they had a proper solution to get their users into the new app. They should know and expect that not everyone will transfer over in their documented timeframe. Having a migration support plan is common practice for service transitions. The solution is not charging customers for RB’s failure in a quality service transition plan.
This 100%. Also it sounds like they never gave OP the discount since they had to pay full price. Small claims court exists for a reason, don't be afraid to use it.
A curl post / api command perhaps? Mongoose 6.18. Something or a big banner on the photon product page. Speaking of vulnerabilities how does it work IOT.
I would say that this kind of response to a customer service email is very poor. A company cannot expect customers to read mass distributed emails. Many of those kind of emails go straight into the junk mail folder and are never seen. What about the people who don’t register their emails to avoiding getting spammed? How would ReefBreeders responds to reasonable inquiries from them?No here is the fix, it will cost this, nothing. Just we sent the email stoopid.
Liam, what do i do now? Put yourself in the customers shoes for a second. You have to understand this puts me in a bad spot. I need lights ok? You want more money fine, email me who I send the money to. Because what is my recourse? You bricked them and I have no lights until I fix or buy new.
Yes that was my old yahoo email I havnt had access to if you are using log in emails. I did start a thread here about the new app and didn't get a response however I didnt tag you. I should have.
I'm just so frustrated and your email didnt help.
Actually is more common than you think. There are other "orphaned" led lights out there.
The AI example you quote is a hardware controller replacement issue—very different than bricking a light via an app update.
www.reef2reef.com
It’s not really an app update, while at the same time it is. An update would imply a change from one revision to another.
