Reef cleaner struggle need help

[Daniel@R2R Verified Admin]

This thread has been moved to our feedback forum per our policy regarding feedback. If anyone else would like to leave feedback please start a new thread in this forum. Thank you.

 

[Graemesreef]

I have had Good experiences ordering from Reefcleaners over the years and have always thought John to be a stand up guy. I only had 1 time with dead snails and it was because I took the free shipping and the weather changed and got hot. From then on I always ordered with UPS overnight and never any issues.
I will continue to order from Reef cleaners

Good experiences with John? Have you ever called him and said half your order smelt like low tide? I bet you would get a different response.

 

[reefcleaners Verified Sponsor]

Um, no, that's not the correct info. But it sounds like you've had multiple people receiving whelks...

There was two people I could find with email search, only one with your name and from Texas. Can you send me your order info when you can? I really can tell the difference between the two, if you have any pictures from that time I can identify them for you.

 

[reefcleaners Verified Sponsor]

Wouldn't it just be easier to say " my apologies our shipment didn't meet your standards" we value you as a customer and will do everything in our power to make it right for you. We once again apologize for any inconvenience and look forward to helping you have the cleanest reef in the future. BUT NO your still sitting here arguing. EXACTLY THE POINT OF THIS THREAD!

With all due respect, I can't apologize sincerely without context for my behavior. If you can send me your order number maybe I can clear this up, or see where I have wronged you so I can correct my behavior in the future to better serve you.

 

[reefcleaners Verified Sponsor]

Hi Erin1971Texas I sent you an email, please respond when you get the chance. I think I found a solution if it would work for you.

If anyone else has unresolved issues please email me, DM me or post your order number and I will look into it first thing in the morning.

 

[Jordan92595]

Can you email me about the order, so I can check if we should owe you an additional refund? I would wait on another order until we figure out what the cause of the losses are.

 

[reefcleaners Verified Sponsor]

SOrry about them! What is your order number?

 

[reefcleaners Verified Sponsor]

Never mind Jordan92595, I just got the email. I will send a refund for the losses now.