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Have they repeatedly made this mistake/done this before? is there a single additional review posted with a client that has this complaint?Guys thank you for your support. The seller can keep playing this game with all customers.
Fake advertisement and then if the customer complains, then offer the customer $60 refund.
I can see most of you do not what is a diferecnce .65 difference on a Supermale Fairy Wrasse
I can see you do not anything about this particular fish. It is very easy to determine that this fish is not the size they say when you see it in person because the fish is not fully developed. As soon as I opened the bag I realized they were lying, I contacted Immediately to return it. They said I was wrong, so I have to take a picture to show them the proof. I have been a reefer for more than 30 years and I know what can be done with a fish.Have they repeatedly made this mistake/done this before? is there a single additional review posted with a client that has this complaint?
I think most DO see the difference. Where some differ it seems is in that your behavior and treatment of purchased fish to take the photo is much more worrisome and concerning than the discrepancy in length.
given the very positive reputation reefpro has everywhere I could find would lead me to think they did the best estimate they could while keeping the animal safe. Maybe they could stick a ruler on outside of vessel and hold fish against the same side from inside for a more accurate assessment? That’s more stress though and most would agree unnecessary.
if the difference was going to make or break your purchase, I would imagine you would have requested a confirmation of the size as anything listed is going to be an estimate; that seems common sense.
You dodged answering my questions.I can see you do not anything about this particular fish. It is very easy to determine that this fish is not the size they say when you see it in person because the fish is not fully developed. As soon as I opened the bag I realized they were lying, I contacted Immediately to return it. They said I was wrong, so I have to take a picture to show them the proof. I have been a reefer for more than 30 years and I know what can be done with a fish.
I guess you are related to the seller.
Reef PRO really knows the game, they put the fish out of the water many times, you can see the proof on this thread https://www.reef2reef.com/threads/reef-pro-reviews.944276/
Guys thank you for your support. The seller can keep playing this game with all customers.
Fake advertisement and then if the customer complains, then offer the customer $60 refund.
I can see most of you do not what is a diferecnce .65 difference on a Supermale Fairy
Not sure what thread you are looking at, but we are not supporting you. We are supporting ReefPro. Your complaint is petty and unfounded. Going forward I suggest you buy your fish from a LFS so you can break out your tape measure before you buy any fish.Guys thank you for your support. The seller can keep playing this game with all customers.
Fake advertisement and then if the customer complains, then offer the customer $60 refund.
I can see most of you do not what is a diferecnce .65 difference on a Supermale Fairy Wrasse
Sadly this is retail now. Covid has changed everything forever. Don’t get me wrong you came across some morons here and there before hand but now it is constant. Humans seem to have lost some manners and patience.Since the goal is to nitpick-in that pic the fish looks like it is 4.25" not 4.1", so only 0.5" off. Personally I would prefer the vendor focus on the health of the fish, rather than excessively handle the fish to make sure it is precisely measured. It looks like the fish was healthy when shipped, and it would probably add that 0.5" in length in the next few months anyway (assuming it was kept in saltwater instead of stuck to a piece of paper).
This thread did not convince me not to shop with ReefPro, but it did convince me to avoid a career in retail sales.
Maybe it’s me but that fish looks exactly like the one inter photo just different lighting.I bought one of the WYSIWYG wrasses on the Reef PRO Store. I paid a very high premium because I was looking for a fully developed fish. They advertise the fish as a Supermale 4.75 inches. To my surprise, I received a wrasse about 4.1 inches in size. This is bad seller practice, they lie about the size of the fish. UPS delivered the fish at 5:30 PM , so I will need to acclimate this fish today and speak with them tomorrow to return him. I am very disappointed with this seller.
I contacted them and they said they do not accept returns even thought they lie about the size, so be aware of this seller's practices
I will keep you posted on the outcome.