ReefMat / ReefBeat Issue or Outage?

[Morpheosz]

I have a ReefMat and last night I got a push notification from ReefBeat that the device was no longer connected to the internet. I thought little of it at the time as I rarely use the app and figured I could look into it today. This morning I woke to my ReefMat overflowing from not having advanced overnight. I tried to advance it but the buttons did nothing. I power cycled and then was able to manually advance the mat to deal with the backup using the buttons.

However, I then went into ReefBeat to see if the connectivity issue was resolved, but nearly everything I click on gives me "An unknown error occurred". Across 2 devices. I tried logging out and when I try to login, same error, try to reset password (with any username), same error.

So my question is, is RedSea having a broader outage? Is anyone else experiencing issues with their ReefBeat app or ReefMat or other RedSea devices? If they are having a service outage and that also caused my ReefMat to stop working, that's an alarmingly poor design choice. I hope that's not the case, but it's hard to draw a different conclusion based on the current evidence.

 

[gnarlydudecory]

I just purchased an ATO from them and haven even been able to get it connected to the app at all. This was the last email I received. Hope this helps

 

[Morpheosz]

Hey thanks, yes that is helpful! Although, in my case, the comment about "will continue to work as programmed" seems dubious unless I had 2 problems randomly happen at the same time!

 

[Morpheosz]

Actually, extra helpful as it caused me to try logging in while on cellular and sure enough it worked! Also seems my reefmat is online so it must only be a problem now with my app reaching their services via my ISP.

 

[gnarlydudecory]

Glad it was able to help you out. I have to retry set up on mine when I get home. My ATO I have to just press the manual button

 

[psumms]

Is anyone still having issues with the Reefbeat app? I posted last week about issues in this thread: https://www.reef2reef.com/threads/red-sea-reefbeat-app-outage.1095009/

It stopped working for a few days on my iPad and iPhone, at home, on work connection and mobile service - I have installed the latest iOS and ReefBeat app. Coincidentally, I noticed the issue started around the same time as the timestamp on the last app update! I removed and reinstalled it, but there was no fix.

It suddenly started working again last Monday after several days of outage and stopped again yesterday. I'm at the end of a roll and need to change it this weekend!