I placed an order back in Oct. They were supposedly ready to ship my fish out but then noticed one had some white spots on it so they wanted to retreat them. Two weeks later, (the day before they were supposed to ship my fish), I emailed them asking about an update. I didn't hear anything for a week. I called and left messages as well as messaged on Facebook and emailed them. Nothing. The last communication I had with them was on 10/25 when I received an email that they had a power outage and lost most of their livestock but are going to restock. I emailed back saying I understand the situation and to update me when my order is ready. It's now been 6 weeks and I haven't had a single update despite multiple emails and phone calls. The fish I ordered are all still listed as in stock on their website and in their weekly emails. I've always had great success with their fish in the past when they were in NY and their prices were hard to beat, but this was the first time I've ordered from them since they started offering retail again from their Tx location. Needless to say, I'm so disappointed with them and I'm about ready to call my credit card company for a refund. I would have been fine if they emailed me back to say the fish are still in quarantine or some sort of update, but to completely ignore me makes me feel like they don't care about their customers like they used to.
