PasoFish89
Active Member
Recently ordered some fish dropshipped from ORA through saltwateraquarium.com, they were delayed a day and sat in two different hubs overnight with no heat packs, temps in the 30s. Obviously the order was DOA, I get that things happen but the lack of heat packs was surprising to say the least. Saltwater Aquarium.com wasted no time in promptly offering a refund or replacement ASAP.
You see and hear a lot about poor customer service in all industries not just reefing these days and SAQ has always gone above and beyond with all the orders I've placed with them.
You see and hear a lot about poor customer service in all industries not just reefing these days and SAQ has always gone above and beyond with all the orders I've placed with them.
