- Joined
- Aug 11, 2013
- Messages
- 289
- Reaction score
- 117
I have confirmation, from multiple sources, that there is going to be a significant price adjustment on the G4 Radion Pros upon the G5 Pro/Blue release. I have no idea what constitutes significant though.
Normally I would love to see a price drop, but as someone who JUST purchased 4 brand new Radion G4 Pros that I didn't even open yet, it really ticks me off! EcoTech and their retailers are still selling the G4 Pros at FULL price, with full knowledge of an upcoming price reduction and next generation release. To me, that is a horrible business practice on both EcoTech's part, and the retailers that received advanced notice (all of them). If nothing else, EcoTech should have provided discounts well in advance of a new release, and when the retailers were notified of the upcoming generation and price adjustment, they should have made the current inventory unavailable, but everyone is trying to suck out that extra buck!
Although I am already in possession of my brand new "old" G4 Pros, I contacted several online and local retailers inquiring to purchase more. Thankfully, about half of them straight up told me not to make a purchase due to the pending price adjustment of the G4, and release of the G5. The other half I will never purchase from again.
I thought to myself, I've spent over $10k on Ecotech equipment over the years, and heard great things about their customer service, surely they could provide some type of resolution. I explained to EcoTech that I just purchased and received 4 brand new Radion G4 Pros with diffusers (still waiting on the RMS mounts to arrive), and that I have not even opened the boxes yet, is there anything they can do as I know there is a price adjustment coming in 3 days, along with the release of the next generation. I explained that I would have never purchased the G4 if I knew the G5 was going to be released, and certainly not if a price adjustment was coming. I offered to return my G4s to Ecotech and pay a reasonable upgrade fee to go with the G5. Ecotech basically told me to get lost.
This was there response:
Thank you for contacting EcoTech Marine. Although we don't have any information on a Generation 5 Radion. If there were to be a new version released, the lights you currently have would still be fully supported and would function the same just as when they were initially released. Even as new model Radions are released through the years, the prior model lights wouldn't become outdated as they would still have their warranty. Many users are still using the Gen 1, 2, and 3 Radions successfully on their tank, and we continue to support those model lights as well. Please let me know if there is anything additional I could assist you with, thank you
What a lame response! And are they really supporting Gens 1-3, or are they just going with the upgrade model, where something breaks and they only offer a paid upgrade for a supported generation. Honestly, I'm so ticked at EcoTech right now, that I am really considering selling off all my EcoTech equipment and never purchasing any of their products again. I already have my G4s listed in the classifieds.
Normally I would love to see a price drop, but as someone who JUST purchased 4 brand new Radion G4 Pros that I didn't even open yet, it really ticks me off! EcoTech and their retailers are still selling the G4 Pros at FULL price, with full knowledge of an upcoming price reduction and next generation release. To me, that is a horrible business practice on both EcoTech's part, and the retailers that received advanced notice (all of them). If nothing else, EcoTech should have provided discounts well in advance of a new release, and when the retailers were notified of the upcoming generation and price adjustment, they should have made the current inventory unavailable, but everyone is trying to suck out that extra buck!
Although I am already in possession of my brand new "old" G4 Pros, I contacted several online and local retailers inquiring to purchase more. Thankfully, about half of them straight up told me not to make a purchase due to the pending price adjustment of the G4, and release of the G5. The other half I will never purchase from again.
I thought to myself, I've spent over $10k on Ecotech equipment over the years, and heard great things about their customer service, surely they could provide some type of resolution. I explained to EcoTech that I just purchased and received 4 brand new Radion G4 Pros with diffusers (still waiting on the RMS mounts to arrive), and that I have not even opened the boxes yet, is there anything they can do as I know there is a price adjustment coming in 3 days, along with the release of the next generation. I explained that I would have never purchased the G4 if I knew the G5 was going to be released, and certainly not if a price adjustment was coming. I offered to return my G4s to Ecotech and pay a reasonable upgrade fee to go with the G5. Ecotech basically told me to get lost.
This was there response:
Thank you for contacting EcoTech Marine. Although we don't have any information on a Generation 5 Radion. If there were to be a new version released, the lights you currently have would still be fully supported and would function the same just as when they were initially released. Even as new model Radions are released through the years, the prior model lights wouldn't become outdated as they would still have their warranty. Many users are still using the Gen 1, 2, and 3 Radions successfully on their tank, and we continue to support those model lights as well. Please let me know if there is anything additional I could assist you with, thank you
What a lame response! And are they really supporting Gens 1-3, or are they just going with the upgrade model, where something breaks and they only offer a paid upgrade for a supported generation. Honestly, I'm so ticked at EcoTech right now, that I am really considering selling off all my EcoTech equipment and never purchasing any of their products again. I already have my G4s listed in the classifieds.