Tank Crash - out of hobby
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- Thread starter Brian Kim
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Pola0502ds
Zoa Addict
What did i take away from this thread? DO NOT buy JBJ products
Another method that would probably get their attention and might get you somewhere. Especially if you do contact them and receive a poor response. Post the complaint to their social media. A lot of people have had ignored issues be resolved positively by companies because they don't want to look bad to the public and potential customers.
In my experience, everything JBJ fails... it's just a question of how long it takes. I've had a hood fail... electronic ballast fail... and two tanks leak (a 12 gallon and a 24 gallon nano). The longest-to-failure was about four years on the 24 before it leaked. The moonlights on the hood, however, were a failure from day one... and when I took it back to my LFS, the moonlights on the next one didn't work either... so I took the first one back home with me.
Wow now you make me worry about my JBJ 45. Mine is going on 8 months but I haven't heard anything about this issue.
Best of luck to you and hope you come back soon
Best of luck to you and hope you come back soon
Griff
Well-Known Member
I feel your pain!!! I had 500l of water through my hallway!! Lucky enough my home and contents insurance covered the whole lot. Even the new replacement tank!
Who is/was your insurance company? Not all cover this!
Bruce Burnett
Valuable Member
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sorry to hear, hard lessons can be costly weather it is a hose coming loose or a tank splitting at the seams. Everyone that leaves eventually come back and do it slightly different the next time around. I can honestly say if all three hundred gallons leaked out of my system other than a mess it will only effect my system and the live stock. But it would be enough to maybe push me out so I understand.
TherealplexiG
Well-Known Member
Not likely to happen with yours. When you have a floating base tank make sure you do not put any sort of cushion between the tank and the stand. It makes situation worst. Make sure your stand is leveled and you are good to go.
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Brian Kim
Color My Reef
No refund, they are shipping the replacement tank and stand tomorrow. Going to be selling them even without opening the box.Check on that refund
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Brian Kim
Color My Reef
Thanks, best of luck with yours as well.
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Brian Kim
Color My Reef
I had the original matching stand that was perfectly leveled. Just google jbj 45 cracking and you will see it's a common issue with these tanks. The edges are just too thin and uneven.
Lilmatty5dimes
2500 Club Member
Dang sorry to hear about this. It seems like these tanks were like the IM nuvo 16 and having them break/crack around the bent edge. I had the nuvo and sold it a few weeks after a ton of people started to post the problem. Hopefully your able to start up a different tank. I wouldn't throw in the white towel. If you were closer I would let ya have a 34g solana cube that's been gutted with a glass holes overflow kit.
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Brian Kim
Color My Reef
Thanks! Not sure what I am going to do, just listed the replacement tank on a local classified, done with JBJ and that's for sure!
TherealplexiG
Well-Known Member
I had the original matching stand that was perfectly leveled. Just google jbj 45 cracking and you will see it's a common issue with these tanks. The edges are just too thin and uneven.
Yep I mentioned at earlier post, this is the usual problem with bent glass tanks. If you really like the curved look at front corners go for acrylic tanks. Sure they won't collapse as glass does.
Before you sell the tank is would contact your insurance they might want you to send it back. Your PC and your area rug should fall under the warranty as its a clear and evident manufacturers defect. By going through your insurance they will then in turn start negotiations with the JBJ and as long as you have not signed anything you are still covered.
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