Trident FAQ (official)

[Reef man 89]

Why ?

They are sold out in minutes when dealers get them in stock. Been trying for months and still can’t get one.

 

[kensomebody]

I became impatient a few months ago and bought a Trident from third party seller. It worked for a few months no problem, but with the last reagent change it started having problems. First, the reagent wouldn't prime, then said the water wouldn't prime. I cleared lines, made adjustments, started it over, and each time it worked for less time (a few days, then a day, then nothing-never primed). Now, it won't even restart properly...just keeps saying "Initializing..." the start up process, but never finishes. Firmware up to date before all this started. I've heard Neptune won't support third party purchases. I don't care about warranty per se, I just want it fixed and don't know how to get this done. Any information for an issue like this and how to get it fixed? Anyone with similar situation or resolution? Thanks for any and all advice or experience!

Exactly the same thing happened with my dad’s, after the first reagent change (A only). In the process of sending it back to them for repairs.

 

[lefkonj]

Why ?

The supply of these is very low right now. The other day I was on BRS and saw they had some but within a hour gone. If you want one sign up for alerts or just constantly check with your favorite sites.

 

[GoldeneyeRet]

Why ?

They are not available.

 

[Dave Cureton]

Have you tried to order through your LFS? I was able to get one through my LFS within 2 weeks of ordering.

 

[ca1ore]

Submit a ticket on their support website . They may suggest some trouble shooting steps or have you send it in for repair. Maybe you’ll get lucky and they won’t ask for a receipt.

Always make sure you get a copy of the original bill of sale when you buy something notable second hand. Warranties should be transferable until the expiration date but often they are not. Sometimes vendors won’t ask, so don’t volunteer it. If they do, “Yes, I’m Nancy, why do you ask?” LOL.

 

[Radman73]

They are not available.

They are. I got one within a week of actually starting to look. Each time I've seen them come available they stuck around for several hours before being sold out. People post on R2R where they're available regularly. Just takes a little persistence.

 

[stevem650]

Following

 

[Jantom]

I bought today but last one
owner store will have more for 2 weeks

 

[reefwreak]

I've had the Trident since May of last year, and it's been really great, however when reagents get low (<15%) I notice that my readings start going down. If I were dosing 2 part automatically instead of using a CaRx, I'd be worried.

Also, it's almost a year since launch... why are the reasonably priced 6 month Reagent kits sold out everywhere?

Highly recommended, really enjoy having mine, no issues other than supply of reagents.

 

[ScubaShane]

Hi guys where can I buy trident ? Can you send me link . Thank you

Apex TRIDENT (Alk, Cal, Mag) Monitoring Device - Neptune Systems

Shop The Best Saltwater Aquarium Equipment & Supplies at Saltwater Aquarium. We Carry Everything you will Need for your Fish Tank.

www.saltwateraquarium.com

 

[Rick Krejci]

Got on Premium Aquatic's list last Thursday (1/24), they got some in on Friday and I received it today (1/27). No idea if they have any extra.

 

[Takeyuki]

Hello
I have a trouble on my Trident.
After cleaning my sump, the trident started failing.
First of all, it said "Test A Fail". So I followed your troubleshooting and replace reagent A and unplug the trident.
Then after initializing, it said "No Water Sample". So I checked everything.
The line is not out ot the water and not kinked. But its still failing.
After all, the line was clogged by some slimy stuff. Now I removed them by syringe and made sure the bubble coming out by blowing.
And then I connected the sample line and restart the trident.
But,,, it still says " No Water Sample". I think the slimy stuff went into the trident...
Is there anything I can do?

 

[Rick Krejci]

Did you prime the sample line after blowing the bubble?

 

[Takeyuki]

Did you prime the sample line after blowing the bubble?

What does prime mean? I just connected to Trident and restart.

 

[Rick Krejci]

You must re-fill the line with sample before starting another test. This is done by selecting Congifure-Trident, and then select Prime-Sample. This will re-fill the sample line with tank water.

 

[Takeyuki]

You must re-fill the line with sample before starting another test. This is done by selecting Congifure-Trident, and then select Prime-Sample. This will re-fill the sample line with tank water.

I think Initializing including priming step.
Now I tried it, but it didn't work.

 

[Rick Krejci]

I think Initializing including priming step.
Now I tried it, but it didn't work.

OK, you didn't say you initialized, just plug in and restart. sounds like you have gunk in the lines.

 

[Takeyuki]

OK, you didn't say you initialized, just plug in and restart. sounds like you have gunk in the lines.

Thank you for your comment.

 

[bar|none]

^^^ The lines are very small diameter and for a reason. Means doesn't have to use much tank water to prime and does not need the volume of an inline filter.

Take off the input line and try to blow through it. If you can't, its blocked. Cut it in half, find the half that works. Hopefully it's long enough.

If not need new line.

Have it sample from a clean place.