Trident test fails

[GillMeister]

Yeah, I know there are other threads on this.

I just hooked up my Trident now that I have room in my cabinet and I got the Test A Fail message. The sample line seems clear and my discharge collection container is getting material in it so I think it's all plumbed right. I restarted it. I primed it. Is there anything else I need to try?

 

[Yates273]

Did you use this to trouble shoot

Get Started | Trident Troubleshooting

Trident Troubleshooting: Preface This guide will help to resolve Trident errors than can occur with the operation of the Trident. It is important that you complete this troubleshooting before contacting Neptune Systems. While Neptune Support would be happy to take your call if you are having...

www.neptunesystems.com

 

[Gtinnel]

Make sure the lines going to the reagent bottle isn’t pinched. It’s easy to do accidentally

 

[GillMeister]

I followed the troubleshooting instructions and I checked for pinched lines. I didn't use needle guides but those arrived in the mail yesterday. Could that be a factor?

 

[chimbo84]

Unlikely. Try taking the reagents out and make sure all the tubes are connected at the back of the unit. I had a tube detach at the back of the unit causing this exact issue.
The issue I am describing is similar to this:

FIXED- No Water Sample Err; Loose tubing inside

Check your water line connections on the manifold behind the reagent tray! So after connecting and going thru the start up instructions I could not get my Trident to function due to error of - NO WATER SAMPE- I rechecked all lines and no kinks or obstructions. Then I moved sample line to a...

forum.neptunesystems.com

 

[GillMeister]

Unlikely. Try taking the reagents out and make sure all the tubes are connected at the back of the unit. I had a tube detach at the back of the unit causing this exact issue.
The issue I am describing is similar to this:

FIXED- No Water Sample Err; Loose tubing inside

Check your water line connections on the manifold behind the reagent tray! So after connecting and going thru the start up instructions I could not get my Trident to function due to error of - NO WATER SAMPE- I rechecked all lines and no kinks or obstructions. Then I moved sample line to a...

forum.neptunesystems.com

I had checked this as well. Everything looked fine on the spider at the back of the unit.