- Joined
- Apr 2, 2017
- Messages
- 4
- Reaction score
- 1
Has anyone had an issue with their Trident where every other test cycle it will come back with TEST B FAILED? I'm fed up with trying to solve this with Neptune Systems tech support, as I'm getting nowhere with them.
My issue started with a NO WATER SAMPLE ERROR, I couldn't get that solved so I sent the unit in for the Send & Service and when I get it back every other test registers TEST B FAILED. They have me go through the trouble shooting then test it and it TEST B FAILS out of the gate and they have the nerve to tell me that CA and MG aren't tested 4 times a day! I know that and that's not the issue, the dang test is failing the question is why only every other CA and MG test. Hopefully someone on here can help because I can't with this thing anymore.
I swear I feel like Will Smith in IRobot because Neptune Systems **** just keeps malfunctioning around me. One month old SKY failed and had to be swapped out, one week old COR20 controller failed and needed swapped out, new Trident malfunctioning out of the box, then continues to malfunction after it's been serviced by Neptune Systems. Either I'm extremely unlucky or Neptune Systems quality has truly gone in the tank!
My issue started with a NO WATER SAMPLE ERROR, I couldn't get that solved so I sent the unit in for the Send & Service and when I get it back every other test registers TEST B FAILED. They have me go through the trouble shooting then test it and it TEST B FAILS out of the gate and they have the nerve to tell me that CA and MG aren't tested 4 times a day! I know that and that's not the issue, the dang test is failing the question is why only every other CA and MG test. Hopefully someone on here can help because I can't with this thing anymore.
I swear I feel like Will Smith in IRobot because Neptune Systems **** just keeps malfunctioning around me. One month old SKY failed and had to be swapped out, one week old COR20 controller failed and needed swapped out, new Trident malfunctioning out of the box, then continues to malfunction after it's been serviced by Neptune Systems. Either I'm extremely unlucky or Neptune Systems quality has truly gone in the tank!