Tunze 6105 Wires

[gonzo620]

So after a good Sunday morning and afternoon soak in citric acid I noticed the outer sleeve of the wire at the pump has deteriorated enough to see the inner wires. I have 2 pumps and my newest bump has a built up rubber protection in this area and a plastic wrap for the rest of the cord about 12”. I’m guessing these are improvements from the older models. Is this deterioration a large concern? The pump still works great. What can I do to protect from further problems? Heat shrink ?

 

[rvitko]

This is unfortunately a defective cable, we would replace it under warranty, but at this time no 6105 motors are available. The main danger is that water can wick inside the cable back to the controller. The other one you have reflects a "this will never happen again" change we made in 2018. The new cable is German made and we added the strain relief grommet for extra security. The cable that failed, the cable supplier did not properly mix in a stabilizer additive and over time in patches that lacked sufficient stabilizer the cable gets eaten by aquarium bacteria. These cables were from late 2016- early 2017. Email me your info and as soon as I can we will get it replaced, even though it is out of warranty, we will definitely cover it.

 

[gonzo620]

Now that’s is top notch customer service! Tunze user for life! Pm sent with email information.

 

[McPuff]

I had the same thing happen and Tunze covered it as well. Excellent customer service!!

 

[gonzo620]

Update. I received the new pump motor today! Again thank you Roger! The customer service provided by Tunze in this situation is hands down unmatched.

 

[CKinLA]

It’s reasons like this why I try to use Tunze where I can.

@rvitko does that mean the 6105s may be in stock soon in the US? ;Woot