I am on my 3rd right now. That said when it’s working right I’m happy with it. Also Neptune has not given me any trouble exchanging it with the issues it had.
Do I think they rushed it out with Coralvue talking MAVEN, absolutely. Have I been frustrated when I had the issues with my units, definitely. Have they done everything to make it right, yes.
Could I test with my Hanna’s, yes but this allows for consistency versus me coming up with an excuse about why I didn’t test.
People always complain about the service. They have always responded to my tickets I’ve submitted and even done troubleshooting calls.