Waterbox shipping is slow

[gregoryalln854]

I still may. I have until the 1 year mark to cancel on my cc. I’ve already been in touch with Citicard and they got photos, they said it’s enough to get a full refund.

 

[W31Olds]

The last communication I received from them has a delivery window of 5/12-5/22. From the time I ordered this Aquarium to when I get it assuming they don't change it will be 196 days. There is clearly something very wrong with how this company schedules orders. I'm now concerned about damage and needing a part or getting a part for some item that may have been left off the parts list by accident.

 

[Euphyllia098]

These situations are just weird. There's got to be something else going on. How could I get a custom aquarium faster. Makes no sense.

I also ordered a custom overflow cover after receiving the aquarium and got that in 5 weeks....

Somethings not adding up.

 

[Logan2019]

The last communication I received from them has a delivery window of 5/12-5/22. From the time I ordered this Aquarium to when I get it assuming they don't change it will be 196 days. There is clearly something very wrong with how this company schedules orders. I'm now concerned about damage and needing a part or getting a part for some item that may have been left off the parts list by accident.

I got the same shipping window for my Infinia Reef 150.4 I ordered on Feb 22nd. It’s the 26th and still haven’t gotten a tracking number

 

[Saltsavage504]

I got the same shipping window for my Infinia Reef 150.4 I ordered on Feb 22nd. It’s the 26th and still haven’t gotten a tracking number

Oh you not getting a tracking number ever they said. They just tell u a window when it will come. Im on week 7 right now and they said next week call and if no date they will put me on high priority and update me every week after lol

 

[Saltsavage504]

Oh you not getting a tracking number ever they said. They just tell u a window when it will come. Im on week 7 right now and they said next week call and if no date they will put me on high priority and update me every week after lol

Im still buying stuff for it so im not to worried about it coming right now. That was the first time I called them. Im about 10 grand in and still have about 3 more grand worth of stuff to get. But my build is epic and all out. Custom everything. Do it big ! I have a 13.5 evo with about 37 corals my wife bought so they keep my busy till waterbox comes

 

[Saltsavage504]

Im still buying stuff for it so im not to worried abo

ut it coming right now. That was the first time I called them. Im about 10 grand in and still have about 3 more grand worth of stuff to get. But my build is epic and all out. Custom everything. Do it big ! I have a 13.5 evo with about 37 corals my wife bought so they keep my busy till waterbox comes.this is before wife got me alot more. Im out of room now.

 

[Ziggy17]

Waterbox customer service sucks post sale. They respond quickly and attentively prior to the purchase, but once they have your money, it’s unhelpful or useless replies. I won’t recommend them for this reason. Especially when I see Joe from Glass Cages on here, active, and working directly with his customer base.

WB can get F’d. Red Sea can get double F’d.

 

[painter1982]

Waterbox customer service sucks post sale. They respond quickly and attentively prior to the purchase, but once they have your money, it’s unhelpful or useless replies. I won’t recommend them for this reason. Especially when I see Joe from Glass Cages on here, active, and working directly with his customer base.

WB can get F’d. Red Sea can get double F’d.

I’ve have excellent service from eshopps. When I had an issue with my stand they took care of it immediately and even paid for a box of salt when I changed out the stand.

 

[get-salty]

Waterbox customer service sucks post sale. They respond quickly and attentively prior to the purchase, but once they have your money, it’s unhelpful or useless replies. I won’t recommend them for this reason. Especially when I see Joe from Glass Cages on here, active, and working directly with his customer base.

WB can get F’d. Red Sea can get double F’d.

we dont have a lot of options sometimes.

even with a company you think is superior with ***** star customer service, if you ask a standard question , theyll just reply by the book.

 

[Logan2019]

I got the same shipping window for my Infinia Reef 150.4 I ordered on Feb 22nd. It’s the 26th and still haven’t gotten a tracking number

Oh you not getting a tracking number ever they said. They just tell u a window when it will come. Im on week 7 right now and they said next week call and if no date they will put me on high priority and update me every week after lol

They claim that I will be receiving shipping did they tell you otherwise?

 

[Saltsavage504]

They claim that I will be receiving shipping did they tell you otherwise?

I didn't get a email like that i called. They told me I wouldn't be able to track because its coming on a ship so not tracking like regular. They be with that bull$%&@

 

[Wg6]

Hey Everyone, just wanted to provide my experience as another datapoint. I ordered a 90.3X on April 22 and just got the email today that it has been shipped. So right on the estimated 6-8 week lead time I was given.

 

[Saltsavage504]

Hey Everyone, just wanted to provide my experience as another datapoint. I ordered a 90.3X on April 22 and just got the email today that it has been shipped. So right on the estimated 6-8 week lead time I was given.

That's good to know thanks. I ordered 110.4 ex on April 6 Hoping to get surprised soon. Still ording stuff for it so no biggie until i have everything. List is getting small now. 8 more things on list and only 4 are over 500 so im close.lol over 10 grand in but it will be worth it.

 

[JAS66]

I ordered an infinia reef 190.4 on March 4 and received it today, so roughly 14 weeks. To be fair, I would have received it last week but had to delay the delivery because I was out of town.

 

[Saltsavage504]

I ordered an infinia reef 190.4 on March 4 and received it today, so roughly 14 weeks. To be fair, I would have received it last week but had to delay the delivery because I was out of town.

Thanks for update im on 9 weeks

 

[Saltsavage504]

I ordered an infinia reef 190.4 on March 4 and received it today, so roughly 14 weeks. To be fair, I would have received it last week but had to delay the delivery because I was out of town.

Question did they tell u when it was on ship on way. Cause that part alone takes 40 days.

 

[Saltsavage504]

Anybody else have issues with Waterbox taking forever to ship out a tank? I'm on week 8 and my new tank still hasn't shipped.

Im on week 9 and still nothing they said im on priority

 

[Turnage]

Im on week 9 and still nothing they said im on priority

Your going to wait at lease another month. They kept telling me that "it's shipping soon. You're priority. You're next." I gave up about week 12 and told them to cancel the order and go kick rocks. I went with Innovative Marine and I'm extremely happy with them. Tank took 3 weeks and is a higher quality IMO.

 

[Saltsavage504]

Your going to wait at lease another month. They kept telling me that "it's shipping soon. You're priority. You're next." I gave up about week 12 and told them to cancel the order and go kick rocks. I went with Innovative Marine and I'm extremely happy with them. Tank took 3 weeks and is a higher quality IMO.

dang well im still buying stuff for it. Figure i still have 2 months to get everything so if its not here by then im going for a 150 somewhere else. I ordered 110 but now I want a 150 really. So might cancel again lol I was on wait for a 64 aio waterbox and canceled at week 5 for a 110.4 now im wanting 150 and everything i been buying is for up to 300 just in case I went bigger