What's up with the recent Red Sea Tank failures? 750XXL ? *UPDATE* Design Flaw CONFIRMED by Red Sea !!!

DylanE

Active Member
View Badges
Joined
Apr 8, 2018
Messages
102
Reaction score
170
Location
West coast
Who mentioned ‘epidemic’ other than you, just then?

The fact 3-4 tanks have failed isn’t really the point. It’s the manufacturers response that is under scrutiny.

I don’t have Red Sea tanks, and I’m not in the market because I think my marine land 180 is just fine, and looks like it’ll hold up fine.

But I did buy into the claims of a different manufacturer for a different product, that didn’t work as claimed, really badly so, and have been the ‘victim’ of poor customer service. To the point I was called a liar and of ‘having an agenda’.

So I can appreciate the frustrations borne out of anything less than complete transparency when something goes wrong

Agreed. You can always tell when someone just reads the post title, decides what the post is about, and then posts their opinion on it. The fact that this is a customer support issue has been mentioned several times.

As far as the “vocal few” point goes:

Customer service tends to be excellent when you are trying to give someone your money. It’s what a company does when they already have it and you have an issue that differs. That’s why the experience of the few people with failures is important to hear.
 
Top Shelf Aquatics

blstravler

Active Member
View Badges
Joined
May 5, 2019
Messages
340
Reaction score
280
Location
Coastal New Jersey
I’m just getting back in hobby after 12 or so years. I went with the RS 425xl. I looked at the 525 but I’ve never had a rimless tank before and it made me very nervous. I’m not a huge fan of the stand so I had my LFS (big RS dealer) put the stand together for me. I just don’t understand how the leveling feet are a good idea. The tank will settle and making it 100% level long term seems impossible to me. Even mine has settled and it was 100% level when installed and first filled. Fingers crossed....
 

Mark Gray

Valuable Member
View Badges
Joined
Jul 13, 2015
Messages
2,462
Reaction score
2,309
Location
Athens GA
Im curious - can you document what happened (i.e. how long the tank was set up, the size, stand issues, other specifics) of these 4 issues. I'm sure you must know them - and it might help those of us with these tanks. Thanks.
3 of them were for sure seam failures, the one I saw was a bottom back wall seam. I do not really have any pictures the one that I did see I just came to help clean up and brought beer to make him feel better oh yeah and I also brought some home mad Kahlua to get his wife drunk she was sort of freaking out it's a lot of water on the floor. The other 4 I am very good friends with a LFS owner that does a lot of tank maintenance, when I was looking at tanks he told me about these.
 

motortrendz

Valuable Member
View Badges
Joined
Mar 31, 2011
Messages
1,881
Reaction score
3,731
Location
Lacey NJ
Yes, please, what are the circumstances in those 4 cases?
Y do you seem so angry about this post? Just curious. No ones bashing red sea. Just talking about a few tanks that failed. Other manufacturers were named as well. So I'm just curious..
 

Highgrade

Valuable Member
View Badges
Joined
Nov 19, 2014
Messages
2,376
Reaction score
1,888
Location
Arizona
3 of them were for sure seam failures, the one I saw was a bottom back wall seam. I do not really have any pictures the one that I did see I just came to help clean up and brought beer to make him feel better oh yeah and I also brought some home mad Kahlua to get his wife drunk she was sort of freaking out it's a lot of water on the floor. The other 4 I am very good friends with a LFS owner that does a lot of tank maintenance, when I was looking at tanks he told me about these.
I've seen the seam failures as well. Upon receiving my original RS P650 there were some quality issues with the condition of the glass. I worked with RS over 3 months to get a replacement. They sent 3 different replacements , the corners of all 3 tanks on the side with the overflow each tank had seams that were separating. It took them some time to get it corrected and RS made things right by me. In the long run they had to review their quality control and reach out to all vendors with the Peninsula series in stock to check over the tanks or send them back to RS. Right about that same time there were a few post on R2R and other forums about the Peninsula series tanks seams failing. Hopefully I'll never experience a failure. Fingers crossed my, P650 is going on 2 years with no issues.
 
Last edited:
Corals.com

siggy

I'm still swimming
View Badges
Joined
Feb 16, 2017
Messages
5,666
Reaction score
15,556
Location
Lake St Clair Mi
I think with the sheer numbers of tanks sold the amount of failures would be minuscule, still wish the top was one piece ;)
One a side note. High Strength sealers and adhesives degrade quickly, We take specialized precautions to ensure only fresh sealer is used. Its possible one was missed and put into use.
 

Mark Gray

Valuable Member
View Badges
Joined
Jul 13, 2015
Messages
2,462
Reaction score
2,309
Location
Athens GA
I've seen the seem failures as well. Upon receiving my original RS P650 there were some quality issues with the condition of the glass. I worked with RS over 3 months to get a replacement. They sent 3 different replacements , the corners of all 3 tanks on the side with the overflow each tank had seems that were separating. It took them some time to get it corrected and RS made things right by me. In the long run they had to review their quality control and reach out to all vendors with the Peninsula series in stock to check over the tanks or send them back to RS. Right about that same time there were a few post on R2R and other forums about the Peninsula series tanks seems failing. Hopefully I'll never experience a failure. Fingers crossed my, P650 is going on 2 years with no issues.
I hope you don't ether I have never owned a RS but, just know about some failures so I commented. The biggest failure I have ever had was a 55, and that's a big mess, water hit the ceiling lol. But my friends was a RS 750 and man it makes a big mess, I saw this one. wife crying can sort of laugh about it now. Good luck hope thing go great for you and your tank
 

Highgrade

Valuable Member
View Badges
Joined
Nov 19, 2014
Messages
2,376
Reaction score
1,888
Location
Arizona
I hope you don't ether I have never owned a RS but, just know about some failures so I commented. The biggest failure I have ever had was a 55, and that's a big mess, water hit the ceiling lol. But my friends was a RS 750 and man it makes a big mess, I saw this one. wife crying can sort of laugh about it now. Good luck hope thing go great for you and your tank
The 3 year warranty on the seams appears to be something new. RS quoted me 1 year on the entire tank. Seams and all.
 

blstravler

Active Member
View Badges
Joined
May 5, 2019
Messages
340
Reaction score
280
Location
Coastal New Jersey
3 of them were for sure seam failures, the one I saw was a bottom back wall seam. I do not really have any pictures the one that I did see I just came to help clean up and brought beer to make him feel better oh yeah and I also brought some home mad Kahlua to get his wife drunk she was sort of freaking out it's a lot of water on the floor. The other 4 I am very good friends with a LFS owner that does a lot of tank maintenance, when I was looking at tanks he told me about these.
Home made Kahlua? Details please!!!
 
Top Shelf Aquatics

Jase4224

Active Member
View Badges
Joined
Oct 23, 2018
Messages
385
Reaction score
437
Location
West Oz
Having one of these tanks I would like to know if there is a common issue. I feel that leaving it up to customers to build the stand (which feels minimal strength for the weight) and adjust soo many levelling feet is a huge risk. Personally the quality of my tank looks top notch, and the silicone has not spread but the idea of a pane cracking freaks me out..

The LFS that I bought mine from said they are very solid though, as they dropped one (425 or 525 can’t remember) off a forklift and set it up in there shop as a display system with no issues.
 

motortrendz

Valuable Member
View Badges
Joined
Mar 31, 2011
Messages
1,881
Reaction score
3,731
Location
Lacey NJ
I work in the automotive industry and deal with recalls and product failures all the time. Alot time when dealing with the same things and seeing similar failures like a bad solenoid valve, you tend to do a bunch if them. But when you look at the sheer number of vehicles that actually never have the problem it's not a concern for a recall, or product review.

Things happen, but it's still a good thing to know about to keep your eyes on for future references. I think the information is great. Like GI joe says, knowing is half the battle. Lol (I think that was gi Joe. It's been 30 years since I've actually seen it lol. I dont have a red sea anything, my dad really wants one in near future. But wants to make his own canopy bc hes a furniture builder... hopefully being on a more sturdy flat surface would save any glass from cracking.
 

AZMSGT

Valuable Member
View Badges
Joined
May 6, 2019
Messages
1,441
Reaction score
1,964
Location
Surprise, AZ
Y do you seem so angry about this post? Just curious. No ones bashing red sea. Just talking about a few tanks that failed. Other manufacturers were named as well. So I'm just curious..
Because he has skin in the game.

I will show you the respect that you haven't shown in kind.
That being said, I can tell you that Red Sea didn't delete anything because I'm an Admin of the group. The posts that were deleted, were actually deleted by the OP himself, which is quite interesting in and of itself.
While I understand your worry, it's important to understand that the circumstances behind this particular incident are still under investigation so I suggest not worrying until you have more information.
 
Last edited:

Sisterlimonpot

Well-Known Member
View Badges
Joined
Jul 15, 2009
Messages
540
Reaction score
875
Location
Litchfield Park
It's one thing to be passionate about a company and its products, yet it's another to follow blindly. Product loyalty is so deeply ingrained in our everyday lives... Pepsi vs Coke, Ford vs GM. If you take a step back, you'll realize that it's all arbitrary anyway.

The root of it is that owners of RS tanks want to believe that this is an isolated incident so that they can feel good about their initial decision of purchasing their products. Because if the opposite is true then they hold themselves accountable for not doing their due diligence in the decision making process and blame themselves. Who wants to admit they were wrong?

Companies make mistakes, it happens, but it's what they do to remedy the problems that make them worthy of our business.
 
Best reef aquarium LED lighting

The Pessarium

Active Member
View Badges
Joined
Feb 7, 2018
Messages
106
Reaction score
101
It's one thing to be passionate about a company and its products, yet it's another to follow blindly. Product loyalty is so deeply ingrained in our everyday lives... Pepsi vs Coke, Ford vs GM. If you take a step back, you'll realize that it's all arbitrary anyway.

The root of it is that owners of RS tanks want to believe that this is an isolated incident so that they can feel good about their initial decision of purchasing their products. Because if the opposite is true then they hold themselves accountable for not doing their due diligence in the decision making process and blame themselves. Who wants to admit they were wrong?

Companies make mistakes, it happens, but it's what they do to remedy the problems that make them worthy of our business.
I agree wholeheartedly with you on all your points.
Thank goodness I've never followed anything or anyone blindly or I would have been a clone of other people.
Your last point is another reason why I respect Red Sea, as they take responsibility and are transparent about it if there's a problem with one of their products.
 

Montiman

Well-Known Member
View Badges
Joined
Sep 20, 2017
Messages
572
Reaction score
554
Location
Pheonix
From my experience working at an LFS and as a dry goods support rep for an aquarium eCommerce site I have seen many people fail to realize that there is a very fine line between supporting your product and honoring your warranty.

For example some manufactures adopt the amazon model. It broke, Ok here's another one. We as consumers often like this model, but it shows no interest in solving the problem and it shows very little confidence in the product because it was no surprise the product failed. The vast VAST majority of warranty claims are user error. Some manufactures even told me they estimated 90-95% of returned products were fine and just had a user error.

On the other side of things there are manufactures who are so confident in their product that they just don't believe it failed and are confident that the end user is doing something wrong. When you contact them to ask for a fix they flood you with questions and give you hours of work to do to fix the issue. While this is annoying it does show genuine concern about the quality of the product.

The best approach is somewhere in the middle. Where the manufacture does some amount of reasonable trouble shooting to support their product, and then honors their warranty if needed.

Having delt with Red Sea in the past they have always erred on the side of Warranty support over Product support. They consistently took products back and exchanged them for new ones just on the word of a trusted dealer. For anyone with a Red Sea tank I would not worry about warranty support replacing your tank if there is an issue. What I worry a bit about is product support. How much is RedSea doing to find what the problem is. When at the LFS I saw about 6 catastrophic tank failures and all but 1 were user error. Unlevel tanks, unlevel floor, poor stands, over tightening bulkheads, scraping too close to the silicon, ect.

I completely understand RedSea thinking that the majority of tank failures are user errors and frankly I think they have been transparent to the fact that they are searching for what the problem is so my concerns about poor products support have been alleviated. I only hope that they have transparency in identifying a problem if they find one.
 

shred5

Valuable Member
View Badges
Joined
Jun 7, 2007
Messages
5,104
Reaction score
3,066
Location
Waukesha, Wi
Just because a tank fails does not mean it was because of the manufacturer.
The tank may not have been level. Even though we do not hear about it much but aquarium seams have been known to fail due to wave makers or flow devices. Also it may only seem like more are failing because there are more out there.. I remember a friend who repaired VCR and it was well known that about 1/2 the vcr that had tapes stuck in were I think at the time Scotch but then they sold more two or 3 times as many tapes as all other manufacturers combined. So in reality it was less than any other manufacturer percentage wise.

As far as Marineland I heard they finally admitted there was a issue. I am hearing this second hand but I guess they hired someone else to manufacturer their aquariums. Not sure it is true but highly likely. I have not heard of a issue in a while now but there was allot especially the DD and 93 cubes.. But then again maybe we hear less because people stopped buying as many of them because they were afraid because of all the bad reviews..
 

K7BMG

Active Member
View Badges
Joined
Mar 13, 2018
Messages
326
Reaction score
310
I doubt I have the right to comment here as I do not own any Red Sea products.

I guess my concern here is the fact that all companies delete negative information.
In my book that brings up some serious speculation on the integrity and honesty of the company. YMMV.
I don't know that I will buy a Red Sea product, not saying I won't but the fact they are not upfront well that could be a deciding factor.
 
Corals.com

Why do you choose to shop with the companies you shop with it?

  • Relationships with Employees or Owners

    Votes: 13 36.1%
  • Fair Pricing of Goods

    Votes: 27 75.0%
  • Quality of Goods (FIRE corals or good product)

    Votes: 19 52.8%
  • Quality of Customer Service

    Votes: 23 63.9%
  • Ease of ordering or access to store

    Votes: 14 38.9%
  • Other (please exlain in the thread)

    Votes: 2 5.6%

Online statistics

Members online
1,958
Guests online
5,184
Total visitors
7,142
Aquaticlife
Boom Corals
Top