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- Apr 8, 2018
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- West coast
Who mentioned ‘epidemic’ other than you, just then?
The fact 3-4 tanks have failed isn’t really the point. It’s the manufacturers response that is under scrutiny.
I don’t have Red Sea tanks, and I’m not in the market because I think my marine land 180 is just fine, and looks like it’ll hold up fine.
But I did buy into the claims of a different manufacturer for a different product, that didn’t work as claimed, really badly so, and have been the ‘victim’ of poor customer service. To the point I was called a liar and of ‘having an agenda’.
So I can appreciate the frustrations borne out of anything less than complete transparency when something goes wrong
Agreed. You can always tell when someone just reads the post title, decides what the post is about, and then posts their opinion on it. The fact that this is a customer support issue has been mentioned several times.
As far as the “vocal few” point goes:
Customer service tends to be excellent when you are trying to give someone your money. It’s what a company does when they already have it and you have an issue that differs. That’s why the experience of the few people with failures is important to hear.