Whoops live Aquaria

[Reef UP]

Ordered a coral from liveaquaria.com divers den and got the wrong acro tried contacting them but no go so far hope they get back to me tomorrow here are some comparison pics
The one I was suppose to get

The one I got :( not the best pic but by structure/growth it's all wrong :( and I really wanted the one in the first pic

 

[hlem]

turn it around and take pic again?

 

[Reef UP]

turn it around and take pic again?

Don't worry makes no difference it's completely smooth on the back not even on the same rock/plug

 

[Reef UP]

Don't worry makes no difference it's completely smooth on the back not even on the same rock/plug

It's also dark brown and dark blue tipped as well

 

[johnanddawn]

same coral - shipping stress and lighting difference, give it some time

 

[Reef UP]

same coral - shipping stress and lighting difference, give it some time

No offense been at this for a while now,.... you can count the branches just simply not the same coral not so much judging on the color as I am growth shape and size like I said been at this for a while 9 yrs now to be exact lol no worries I know they'll make it right dealt with them a lot over the years

 

[viper1972]

Liveaquaria.com is the best out there. If they do make a mistake they fix it. I ordered a Guinefowl puffer once that cost about $250 after shipping and they sent me a black puffer instead. The one I wanted already went to someone else. They ask me what I wanted to do and I said I was really wanting a gold puffer they had for $400 but I was getting the guinefowl because I could not afford the gold. They said we are sending you the gold free of charge plus I got to keep the black puffer also. I got the gold the next day fedex. So I ended up with $650 worth of puffers for $250. They just have a lot of stuff going out everyday and everybody makes a mistake every now and then.

 

[Reloadeddevil]

I second that. They are def among the best there are as far shipping and customer service. I ordered a plate coral that was receeding when arrived, i send them the pics and they send me their two yellow plate corals with golden feeders from divers den free of charge with no shipping cost. So if there is a mistake on their part, they do take care of it.

 

[Reef UP]

Yeah I've dealt with them a few times over the years and always been pleased with their customer service until today when they said they couldn't tell any differences between the corals :( then I explained the differences to them and never heard back :( I know that they have came through in the past and I hope they do again because I had to save up forever for this order then I finally pulled the trigger and ordered and got the wrong thing but yeah I'm sure they'll fix it 

 

[Reef UP]

Just like we all said of course It was taken care of