I finally got an Alkatronic and absolutely love it. (Aside from the terrible bluetooth, but thankfully that's just for initial startup, I'm just using wifi now) They responded to my questions on Facebook with a couple minutes of asking so I've had no problems there. I've done several Red Sea and Hanna tests to insure the Alkatronic is on track, and its working perfectly! Hopefully BRS gives this thing some attention. They received theirs mid Apr, but didn't realize they had no reagents until mid May? Its now a few weeks into June... surely its set up now??