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Dustin, I don't know where the miscommunication is but 52 minutes after you submitted a ticket our support team responded, after hours, and gave you a list of things to try and do. We have not heard back from you after that email. Please respond to support and they will continue to help you or even schedule a call to resolve it with you over the phone or helping you with a screen share if necessary.
I have done that multiple times. Then the apex loses connection with the WiFi. Push the reset button on the apex for 5 seconds and reconnect. Then 5-10 minutes go by and the apex loses connection again....
Yup I’m done with this... complete reset on the apex and still not working either connected to the computer or WiFi.... laptop show it’s connect to the apex and it doesn’t show up on apex.local.
That' great to hear. I was very disappointed and angry when I went to set mine up as well but after I got it set up it's been rock solid.Sorry for the slow reply! Been super busy! Terence and everyone at Neptune have been super helpful! They have called and emailed multiple times! Great service! I believe my issue is with the WiFi and security! The apex as not disconnected from WiFi for 48 hours. I believe I’m on the right track! Thanks for everyone’s assistance it helping me resolve my issues!
There are many places to find information on the Apex including a web forum. If you go there you can find any answer you might haveF
Thats funny! When I do auto calibrate it says to stick the probe in the 4.00 packet.... maybe they should include that info in the start up manual..... oh wait there isn’t one!
You don't calibrate the orp probe, btw.
+1
you do not calibrate orp.
The disconnection probably has to do with the WiFi OR you’re doing something incorrectly with set-up? There’s the possibility that the unit is faulty, however, I have to say as a person who is AWFUL at technology, the set-up process for the apex was pretty tough for me. I had to reread everything about 3 times before I tried connecting anything and it was very slow going.
Orp calibration is pointless. No idea why there’s even an option. All you care about with ORP is change from baseline.
The reason there's a calibration mode for the orp probe, is it can be used as a second pH probe. Also, did you do the firmware update? After connecting to wifi, you'll probably have to perform a firmware update. This is what I did when I set up mine recently. I did have an issue with the pH probe not calibrating, but they sent me a new one after sending the defective one back. I hope you get this sorted soon. I would call/email Neptune systems first. The have great support. Good luck!
Wrong wrong wrong and wrong. You can calibrate the ORP probe and it’s important if you run ozone to get a true reading.
Wrong wrong wrong and wrong. You can calibrate the ORP probe and it’s important if you run ozone to get a true reading.
Wrong wrong wrong and wrong. You can calibrate the ORP probe and it’s important if you run ozone to get a true reading.
No YOU NEED to KNOW the actual value not to go over 450! Read your ozone guidelines!
All you need is the baseline.