Nothing worse than ordering a new Apex A3 and having it not work correctly. I now have to get a replacement through Neptune.
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What was wrong with yours? I am having major Wifi issues with my new A3.Nothing worse than ordering a new Apex A3 and having it not work correctly. I now have to get a replacement through Neptune.
Same thing…Wi-Fi issue. Keeps getting disconnected from fusion. I spent 45 minutes on the phone with tech support. they’re sending me a replacement.What was wrong with yours? I am having major Wifi issues with my new A3.
Guess I either go that route or send it back to BRSSame thing…Wi-Fi issue. Keeps getting disconnected from fusion. I spent 45 minutes on the phone with tech support. they’re sending me a replacement.
I just got my replacement. Seems to be working fine.Guess I either go that route or send it back to BRS
That's good to hear. Sorry you had to go through that but I find their (Neptune) CS and replacement time is great. Had my Cor 20 controller go out. Spoke with them via email Sunday. Replacement arrived Tuesday.I just got my replacement. Seems to be working fine.
good luck!
Yeah I understand. I work in web development. I had to give them remote access while they gave me instructions to diagnose the issue. I don’t know if you’ve dealt with Neptune before. But I do trust them.i opened a ticket, we will see how long it take them to get to me. I would guess that they are quite busy if they sent out a batch of bad controllers, which it sounds like. The one thing that I don't know (until they contact me) is if they are going to push for that remote access, which I refuse to allow them to do to my computer. I work in IT for a large company and have deconstructed a couple of pieces of malware within the last couple of years. It does not matter how good Neptune's reputation is (or isn't), all it takes it one disgruntled employee and a couple of simple keystrokes and your financial life is no longer your own. If they have access through Fusion I fail to see why they need access to our PCs anyways.
No, I figured out an issue with an old Apex JR on my own due to their overly intrusive support requirements. If they are going to force that issue I will just call BRS and get it swapped. And like I said, it is not about the company as a whole. I work closely with information protection and from experience I can tell you that it only takes 1 bad actor to really ruin your day.Yeah I understand. I work in web development. I had to give them remote access while they gave me instructions to diagnose the issue. I don’t know if you’ve dealt with Neptune before. But I do trust them.
Why do they need PC access? Jacking into your apex remotely is vastly different than your home PC's, iot, etc...i opened a ticket, we will see how long it take them to get to me. I would guess that they are quite busy if they sent out a batch of bad controllers, which it sounds like. The one thing that I don't know (until they contact me) is if they are going to push for that remote access, which I refuse to allow them to do to my computer. I work in IT for a large company and have deconstructed a couple of pieces of malware within the last couple of years. It does not matter how good Neptune's reputation is (or isn't), all it takes it one disgruntled employee and a couple of simple keystrokes and your financial life is no longer your own. If they have access through Fusion I fail to see why they need access to our PCs anyways.
Why do they need PC access? Jacking into your apex remotely is vastly different than your home PC's, iot, etc...
If your in the IT field, you already know it's fairly easy to 'isolate' apex access from the rest of your home network and still allow the Apex to talk to the outside world for Neptune to have remote access.
All 3 of my apex's have fusion access, but are fairly isolated from the rest of the home networks. If someone wants in THAT bad, they're gonna do it, regardless of 'prep'.