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- Jan 13, 2017
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Has anyone experienced issues with Quantium fiber and their Apex Head unit? Mine continuously reboots after I switched from Xfinity to Quantum Fiber. The problem started immediately after reconnecting the head unit to the new network. After contacting Neptune support and them running some diagnostics they decided to ship out a refurbished head unit for me to swap out and rule out that my head unit was faulty. I received the head unit today and did a backup of my Apex config, powered off everything switched head unit, turned everything back on, got the new head unit connected to my network and reload the my config file. The eb832 started to beep while this was going on and after finishing it was not connecting to the head unit. Seems like my backup file was corrupt because my date did not load correctly and both unit continue to reboot every few minutes. Of course now I have to reprogram every outlet from scratch and waiting till monday to call support. Has anyone experienced this before? Any help would be greatly appreciated.