StevePhx
Active Member
So hoping someone here can give me some pointers.
On Monday my head unit stopped connecting. All my modules and EB832S were flashing orange.
Had a call the following day with support where they spent 5 minutes and said head unit is bad. Paid for a new unit and had it overnighted.
It arrived Thursday night. I started to set it up by connecting the new unit to just two EB832S. I was able to set it up and started to plug in a few modules.
After I added my WXM everything started flashing again and the head unit lost power. It smelled like it was burning so I disconnected everything and contacted support. Even after a call and a few emails I never heard back from support today. They finally email me at 6pm saying they couldn’t help until Monday but of course I’m at work.
I now have my old head unit, an EL that I kept as a backup and the new head unit that smells like it’s burning.
I don’t want to pay for another head unit but have no idea how to figure out which module is causing these issues. All three head units will power on but won’t connect to any of my EB832S even an extra that was never connected to this system.
I’ve tried using new aquabus cables to stand alone brand new modules and still get the error. It seems like a bad module is frying the internals of my head units.
Do I just need to disconnect everything and send all 12 modules, x2 Dos, Trident, x3 Wavs, x4 EB832S and a bunch of other stuff back to Neptune and have them determine the issue? Them sending another head unit won’t solve anything if I can’t figure out the bad module and to test for a bad module I have to plug it back into the head unit which will fry another one.
The Wav were in fallback off so lacking flow. (How do they not have Wavs fall back to 25% is beyond me). My ATO is an ATK and a Trident was controlling my dosing. I’m back to old school reefing with Hanna and manual ATO which isn’t sustainable for me on a 350g SPS tank and a busy work schedule.
I’ve been a diehard Neptune fan. Met Terrance and Paul at Rap and Macna several times but feel left out in the dark with the lack of support on this issue.
On Monday my head unit stopped connecting. All my modules and EB832S were flashing orange.
Had a call the following day with support where they spent 5 minutes and said head unit is bad. Paid for a new unit and had it overnighted.
It arrived Thursday night. I started to set it up by connecting the new unit to just two EB832S. I was able to set it up and started to plug in a few modules.
After I added my WXM everything started flashing again and the head unit lost power. It smelled like it was burning so I disconnected everything and contacted support. Even after a call and a few emails I never heard back from support today. They finally email me at 6pm saying they couldn’t help until Monday but of course I’m at work.
I now have my old head unit, an EL that I kept as a backup and the new head unit that smells like it’s burning.
I don’t want to pay for another head unit but have no idea how to figure out which module is causing these issues. All three head units will power on but won’t connect to any of my EB832S even an extra that was never connected to this system.
I’ve tried using new aquabus cables to stand alone brand new modules and still get the error. It seems like a bad module is frying the internals of my head units.
Do I just need to disconnect everything and send all 12 modules, x2 Dos, Trident, x3 Wavs, x4 EB832S and a bunch of other stuff back to Neptune and have them determine the issue? Them sending another head unit won’t solve anything if I can’t figure out the bad module and to test for a bad module I have to plug it back into the head unit which will fry another one.
The Wav were in fallback off so lacking flow. (How do they not have Wavs fall back to 25% is beyond me). My ATO is an ATK and a Trident was controlling my dosing. I’m back to old school reefing with Hanna and manual ATO which isn’t sustainable for me on a 350g SPS tank and a busy work schedule.
I’ve been a diehard Neptune fan. Met Terrance and Paul at Rap and Macna several times but feel left out in the dark with the lack of support on this issue.
