Hello
@Jaybeastin
We’re really sorry to hear about your experience and appreciate you sharing your feedback. We completely understand how frustrating it must be when parameters don't align as expected, especially when you're putting in so much effort to maintain stability in your tank.
At Aquaforest, we take quality control very seriously and each batch of our salt is thoroughly tested before leaving the factory. However, if something seems off, we always encourage reaching out directly to our support team with the lot number of the salt, so we can investigate it further.
We're also happy to analyze your test results and support you in identifying what might have caused the discrepancies. There are many variables involved in testing (equipment calibration, storage, environmental conditions, etc.), and we’re here to help get to the bottom of it.
Once again, we’re sorry for the inconvenience, and we truly hope we can regain your trust. Please don’t hesitate to contact us at
[email protected] - we’d love the opportunity to assist you directly.