Bad Experience with Reeftopia

davidrod8 · Jun 19, 2023

I hate to even have to post this, but I figure if it helps others it'll be worth it. I sure hope I had been warned.

I placed an order with Reeftopia (my second one) first one went ok, no issues. This time around, I waited 3 days after placing the order and not hearing from them to reach out about the status of my order.

No response, but I did get confirmation of shipment and package came the next day.

Nothing fancy, just a regular order for 20 peppermint shrimp and a few other cleaners.

2 of the shrimp arrived dead. I honestly wasn't going to even bother contacting them over $12 bucks, but what really irritated me was the fact that they didn't even packed 20 shrimps. I only received 15 (including the 2 dead ones)

Again, no big deal, but I was already disappointed at their lack of customer service when I placed the order.

I reached out to them via email/phone several times, no answer.

Just thought I would share my experience. I have dealt with many amazing vendors here, but unfortunately there are a few bad apples out there!

LadAShark · Jun 19, 2023

davidrod8 said:
I hate to even have to post this, but I figure if it helps others it'll be worth it. I sure hope I had been warned.

I placed an order with Reeftopia (my second one) first one went ok, no issues. This time around, I waited 3 days after placing the order and not hearing from them to reach out about the status of my order.

No response, but I did get confirmation of shipment and package came the next day.

Nothing fancy, just a regular order for 20 peppermint shrimp and a few other cleaners.

2 of the shrimp arrived dead. I honestly wasn't going to even bother contacting them over $12 bucks, but what really irritated me was the fact that they didn't even packed 20 shrimps. I only received 15 (including the 2 dead ones)

Again, no big deal, but I was already disappointed at their lack of customer service when I placed the order.

I reached out to them via email/phone several times, no answer.

Just thought I would share my experience. I have dealt with many amazing vendors here, but unfortunately there are a few bad apples out there!

I've had the opposite experience with an excellent order, with 0 missing, but I've never had to deal with their customer service. I would stick to it and see if you can get someone on the line. I'm guessing their low prices must come at the cost of not much customer service.

davidrod8 · Jun 19, 2023

Yeah I don't know, this is not recent, it's been a couple of weeks. I feel like I have given them plenty of time to make it right, but they chose not to, so at the very least I'm warning others.

Lavey29 · Jun 19, 2023

I highly recommend saltwateraquarium.com for cleaners. Huge specimens and great packaging for shipping.

fishguy242 · Jun 19, 2023

Call direct, Kimberly or Pete, explain what happened, they WILL correct and reship for free !
any prob after talking to a person , PM me... ;) :)
Good people, 20+ yrs with them JME..

LadAShark · Jun 19, 2023

davidrod8 said:
Yeah I don't know, this is not recent, it's been a couple of weeks. I feel like I have given them plenty of time to make it right, but they chose not to, so at the very least I'm warning others.

I guess we had our orders around the same time, then. Sounds super unfortunate. At least it sounds like you have a good chance getting things resolved.

davidrod8 · Jun 19, 2023

I called, I emailed, several times... just not sure what else I'm supposed to do...

fishguy242 · Jun 19, 2023

Call Tue-Thurs 7:30- 9:00 AM EST.

fishguy242 · Jun 20, 2023

davidrod8 said:
I called, I emailed, several times... just not sure what else I'm supposed to do...

Check your email ,etc, refund was just issued about 20 min ago.

Propane · Jun 20, 2023

Things happen but OP already went to work for the money he spent. Shouldn't have to work to get it back.

Bohemian Waxwing · Jun 20, 2023

It almost sounds like they didn't have the inventory and someone was exasperated and just got it out the door anyway.

lynn.reef.nerd · Jun 20, 2023

I had the same issue about a month back. I ordered close to 10 times from them by now. Always had good experience and quick response. this last one, I sent a 3 emails for a week apart and no response to the DOA.

fishguy242 · Jun 20, 2023

To be short and blunt , when real life happens ,everything else takes a backseat , [FYI approx last month and a half ]
They should and hopefully be back to normal operations in the next few weeks .

MnFish1 · Jun 20, 2023

davidrod8 said:
I hate to even have to post this, but I figure if it helps others it'll be worth it. I sure hope I had been warned.

I placed an order with Reeftopia (my second one) first one went ok, no issues. This time around, I waited 3 days after placing the order and not hearing from them to reach out about the status of my order.

No response, but I did get confirmation of shipment and package came the next day.

Nothing fancy, just a regular order for 20 peppermint shrimp and a few other cleaners.

2 of the shrimp arrived dead. I honestly wasn't going to even bother contacting them over $12 bucks, but what really irritated me was the fact that they didn't even packed 20 shrimps. I only received 15 (including the 2 dead ones)

Again, no big deal, but I was already disappointed at their lack of customer service when I placed the order.

I reached out to them via email/phone several times, no answer.

Just thought I would share my experience. I have dealt with many amazing vendors here, but unfortunately there are a few bad apples out there!

You should put it in the vendor feedback forum. @Daniel@R2R

fishguy242 · Jun 20, 2023

MnFish1 said:
You should put it in the vendor feedback forum. @Daniel@R2R

Did you read the thread ? not a vendor or member here anyhow.
I think this was resolved with a clear explanation ,
@davidrod8 ? resolved ?
30+ yrs without a glitch in business ,and kick them when they're down ?
Not how R2R Works.
#MODS , please do as what you feel necessary.