BRS what's up with this?

[silvernblackr35]

Pics explain it all. I'm feeling pretty gypped here.

I wish I would have bought more of the old stuff because now you pay the same price for half as much. Density doesn't matter because the tsp per gallon instructions are still the same.

 

[reacclimating 2 the hobby]

Did you contact them prior to this post? They are usually extremely good at taking care of dissatisfied customers.

 

[Arcticfirefighter]

Any time I had an issue with something I purchased from them it was taken care of immediately. All it took was a phone call... They even fix something for me that was completely my fault with no additional questions asked. BRS has always had top notch customer service in my experience.

 

[silvernblackr35]

I agree, top notch customer service... maybe even the best. As a long time kalkwasser user on a fairly large tank this feels like a robbery though. I had a huge stock of the old stuff and didn't realize they changed the lineup.

 

[Arcticfirefighter]

I don't know if this is the case or not, as I don't use Kalkwasser; however, are they selling it by weight? Was there actually 4 lbs of it in there? Both packages say either 4.5 or 4 lbs respectively. I would still contact them if you have a concern. Just my 2 cents...

 

[silvernblackr35]

I didn't mean to make a double thread sorry, mods can delete this one. BRS has replied to the other.

 

[Potatohead]

One says four pounds and the other 4.5 pounds. Is that not the case?

 

[ajhudson15]

its like a bag of chips. if the bag says 1 pound and there is one pound of chips but the bag is only half full they werent lying its still one pound lol

 

[Capitol Reef Corals]

I didn't mean to make a double thread sorry, mods can delete this one. BRS has replied to the other.

Can't seem to find that thread anymore, do you have a link to the one they replied too. Or can you repeat what they said?

 

[Knix10]

You mean the old stuff as in non-pharmaceutical grade?

 

[TexasTodd]

I don't see the other thread either. Did seem like last bag was small. I should check.
Agree BRS is awesome though.

 

[silvernblackr35]

https://www.reef2reef.com/threads/brs-whats-up-with-this.569844/#post-5825680

Here is the other thread for those interested.

 

[Bulk Reef Supply]

Here is what I posted in the other thread if anyone is interested.

I looked into this a little more with our product team (Zack, who you may have seen here on the forums from time to time). When we brought in the new pharma grade kalkwasser we also were developing some new packaging for our BRS brand of additives. When that packaging was printed and eventually used to package the new kalk, the instructions remained the same as the old non-pharma product. In reality, the new pharma grade kalk is roughly twice as dense as the older product, so the instructions should list a max saturation of about 1 1/4 teaspoons rather than 2 teaspoons. We have new packaging on the way to resolve this. That said, the perception that you're getting much less than advertised is our mistake. Had the mixing instructions reflected the correct amount, you probably wouldn't have those concerns. For what it's worth, I did also weigh a few packages in our warehouse and they were all spot on at 4 lbs. Hopefully that clears things up a bit, but feel free to send us a reply or PM if you have any questions at all

Side note- (For those who have been using the 2 tsp mixing instructions with the newer kalk) there is only so much kalk that you can dissolve into a single gallon of water, so even if you were to add too much, it would simply settle out at the bottom rather than increase the water's potency.