Cannot Connect to GHL Profilux 4

[Jay Norris]

Hi all, cannot connect to my GHL or GHL connect, receive message saying my password is incorrect. Even tried communicating with GHL support using my name and email address and never receive a reply from GHL. Please help me of you can thanks, Jay.

 

[cdemoss01]

If I were you I'd contact their support again. Im unsure if a regular person can help you, this seems to be an administration error.

 

[Jay Norris]

If I were you I'd contact their support again. Im unsure if a regular person can help you, this seems to be an administration error.

I have tried multiple times. Thanks for replying.

 

[Hammy]

Have you tried logging into myGHL from a browser first instead of the app? If the same credentials work there, I’d remove the connection from GHL Connect and add it again. If they don’t work in the browser either, I’d reset the password and then try again. Also worth checking the spam folder in case the support replies or reset email ended up there

 

[Jay Norris]

My problem is the Profilux 4 is not connecting to My GHL or GHL connect

 

[DFR]

Hi, I have a couple questions for us to get a better idea of what exactly you are experiencing.

Are you currently able to use your P4?
Were you able to access it through GHL Control Center (on a Windows PC)?
What happened when you clicked on “Forgot password?” on myGHL.com (using your web browser)?

 

[DFR]

Tagging @Lasse as he’s pretty helpful when it comes to GHL devices.

 

[Lasse]

Is it a P4 bought used or brand new? If it is a used - please ask the former user to delete this item on his/hers MyGHL



Step 1 In a web browser type https://myghl.com/GHLConnect/

You will get this answer

If you already is registered - fill in your registered e-mail and password and hit login. If your not registered - do that After login you will see this if you do not have any device registered on this account

Now - to be able to help you more - I need to know how you are connecting to your P4 at the moment

About contact with GHL - GHL will only answer you in the ticket system - you need to register on their webpage first

When your registered and logged in - go to support

Sincerely Lasse

 

[ReneReef]

To connect the GHLconnect app to a P4 over a local WiFi (no myGHL) does not require a GHL password. Only the login for the local WiFi network.

For linking the P4 to myGHL and connecting from outside the home network to the P4, than myGHL login credentials are required.

A P4 that is not connected to a local network can not connect to myGHL.

So where lies the problem exactly?

 

[Jay Norris]

Hi, I have a couple questions for us to get a better idea of what exactly you are experiencing.

Are you currently able to use your P4?
Were you able to access it through GHL Control Center (on a Windows PC)?
What happened when you clicked on “Forgot password?” on myGHL.com (using your web browser)?

No, I cannot connect it to GHL Control Center, when I click on forgot password, I receive a message saying they will send me a code so I can change the password, I never receive the code or Emails from their support team.

.Hi, I have a couple questions for us to get a better idea of what exactly you are experiencing.

Are you currently able to use your P4?
Were you able to access it through GHL Control Center (on a Windows PC)?
What happened when you clicked on “Forgot password?” on myGHL.com (using your web browser)?

 

[Jay Norris]

To connect the GHLconnect app to a P4 over a local WiFi (no myGHL) does not require a GHL password. Only the login for the local WiFi network.

For linking the P4 to myGHL and connecting from outside the home network to the P4, than myGHL login credentials are required.

A P4 that is not connected to a local network can not connect to myGHL.

So where lies the problem exactly?

I don't know, the app asks me to add device since my Profilux 4 does not show up in MyGHL, when I click on add device it asks me for the ID number and when I enter my ID number it states the number is not detected.

 

[Jay Norris]

Tagging @Lasse as he’s pretty helpful when it comes to GHL devices.

Is it a P4 bought used or brand new? If it is a used - please ask the former user to delete this item on his/hers MyGHL



Step 1 In a web browser type https://myghl.com/GHLConnect/

You will get this answer

If you already is registered - fill in your registered e-mail and password and hit login. If your not registered - do that After login you will see this if you do not have any device registered on this account

Now - to be able to help you more - I need to know how you are connecting to your P4 at the moment

About contact with GHL - GHL will only answer you in the ticket system - you need to register on their webpage first

When your registered and logged in - go to support

Sincerely Lasse

I bought the unit new.

 

[Jay Norris]

Is it a P4 bought used or brand new? If it is a used - please ask the former user to delete this item on his/hers MyGHL



Step 1 In a web browser type https://myghl.com/GHLConnect/

You will get this answer

If you already is registered - fill in your registered e-mail and password and hit login. If your not registered - do that After login you will see this if you do not have any device registered on this account

Now - to be able to help you more - I need to know how you are connecting to your P4 at the moment

About contact with GHL - GHL will only answer you in the ticket system - you need to register on their webpage first

When your registered and logged in - go to support

Sincerely Lasse

When I try to login, I receive a message that states my password is not valid, so I click on forgot my password. then I never receive a reply back to my Email from customer support on how to reset password

 

[ReneReef]

I don't know, the app asks me to add device since my Profilux 4 does not show up in MyGHL, when I click on add device it asks me for the ID number and when I enter my ID number it states the number is not detected.

Is the P4 connected to your home wifi network?

 

[Lasse]

When I try to login, I receive a message that states my password is not valid, so I click on forgot my password. then I never receive a reply back to my Email from customer support on how to reset password

Have you check your spam folder?

Sincerely Lasse

 

[Jay Norris]

Have you check your spam folder?

Sincerely Lasse

Yes, that and the junk mail folder

 

[Lasse]

This is very confusing.

Before you do anything more - please dubble check that its really your e-mail MYGHL will send you a notice how to change password (I have masked my e-mail - but in the reed marking - your e-mail should be possible to read

If everything is OK - Please send in a ticket - I´m empty in ideas if this not work

Do it here klick tickets

You will get this window. If you are not registred - do that. NOTE As I know it - this is not the same account as your MyGHL - they are different. You must do two different registrations (with the same username and password - or different username and password if you prefer that) - both here and at MyGHL

Follow the rutins for create a ticket

Sincerely Lasse

 

[Jay Norris]

This is very confusing.

Before you do anything more - please dubble check that its really your e-mail MYGHL will send you a notice how to change password (I have masked my e-mail - but in the reed marking - your e-mail should be possible to read

If everything is OK - Please send in a ticket - I´m empty in ideas if this not work

Do it here klick tickets

You will get this window. If you are not registred - do that. NOTE As I know it - this is not the same account as your MyGHL - they are different. You must do two different registrations (with the same username and password - or different username and password if you prefer that) - both here and at MyGHL

Follow the rutins for create a ticket

Sincerely Lasse

Thanks for your help. I need to find out why my screen on the Profilux 4 is now in German, and I still cannot connect to my PC. This is really getting frustrating for me, as when I first set it up there were no issues, I did upgrade my home internet to a fiber optic router with 1gb speed from the same carrier I used before, but now I am using a new router and password. This must be the problem as after the internet change the screen on the Profilux unit still worked but a few months later when I tried to connect to my PC it would not connect. GHL connect does not even show the Profilux so I can go in and change to the new router password. I am running on 5 GH; do I need to change the Profilux to 2.4 GH on my router as it will operate on both?

 

[BeanAnimal]

It is in german because the firmware defaulted the device. You now have to restore the settings and data backups you took before firmware update. I assume it can't connect to GHL connect because the settings were defaulted.

 

[Lasse]

Can you connect with help of USB, PC and GCC?

Sincerely Lasse